Angela Alvarez
Orlando,FL
Summary
Dedicated customer service professional excelling in relationship management, billing software, and data entry. Proven ability to resolve conflicts and enhance customer satisfaction, driving loyalty and repeat business.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Self Employed Home Healthcare
06.2011 - 08.2026
- Supported clients in daily living activities and personal care to enhance overall well-being.
- Documented patient records meticulously to ensure clarity and continuity of care.
- Supported clients in daily living activities and personal care to enhance overall well-being.
- Built and maintained strong customer relationships through regular communication and exceptional service. to foster loyalty and repeat business.
Customer Service/Billing Specialist
Tredroc
05.2010 - 05.2011
- Supported customers with billing inquiries and resolved issues to enhance satisfaction.
- Answered customer inquiries regarding billings, payments, account status.
- Processed customer invoices accurately and efficiently.
- Streamlined invoicing processes using billing software for improved accuracy and efficiency.
- Investigated incorrect billings and processed refunds.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Performed data entry into accounting software programs such as QuickBooks.
- Worked with team members to identify and develop process improvements.
Collections/Customer Service/Billing Specialist
Cellularone
03.1993 - 10.2002
- Resolved customer billing inquiries and discrepancies, enhancing customer satisfaction.
- Managed billing cycles and ensured timely invoicing for services rendered.
- Utilized billing software to maintain accurate customer account information.
- Guided customers in selecting payment options and managing accounts for improved service experience.
- Trained new staff on billing systems and best practices for customer service.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated billing errors and facilitated refunds to maintain customer trust.
- Executed processing of credit card transactions at Point-of-Sale terminals. through Point-of-Sale terminals or online systems.
- Performed data entry into accounting software programs such as QuickBooks.
Education
Certificate - Certified Nursing Assistant
Governors Park
Barrington, IL11-1991
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL06-1991
Skills
- Customer relationship management
- Billing software
- Data entry
- Invoicing processes
- Conflict resolution
- Customer service
- POS system operation
- Payment processing
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Efficient service
- Adaptability and flexibility
- Exceptional communication
- Memory retention
- Cash handling
Education and Training
other,other
Timeline
Customer Service Representative
Self Employed Home Healthcare
06.2011 - 08.2026
Customer Service/Billing Specialist
Tredroc
05.2010 - 05.2011
Collections/Customer Service/Billing Specialist
Cellularone
03.1993 - 10.2002
High School Diploma -
Hoffman Estates High School
Certificate - Certified Nursing Assistant
Governors Park