Angela Anthony
Charlotte,NC
Summary
Experienced and highly motivated public servant with 18+ years of expertise as an educator and customer service representative. Proven track record of mentoring and empathizing with customers' needs and concerns. Skilled in defusing and controlling unsatisfied situations professionally and timely. Excels in strategic planning, fostering collaboration, and creating effective work environments.
Overview
19
19
years of professional experience
Work History
NC Pre-K Instructional Assistant
Marizetta Kerry Child Development Center
07.2014 - Current
- Create and exercise curriculum lesson plans
- Teach 4-5 year olds skills needed to enter Kindergarten
- Teach children social and emotional skills
- Provided support during class, group lessons, and classroom activities.
Housekeeping Supervisor
Hampton Inn
07.2011 - 03.2014
- Assign, clean and inspect rooms
- Amtrack Driver
- Breakfast Attendant
Team Member
Pizza Hut
11.2005 - 11.2011
- Provided professional customer service while working the register and taking orders
- Prepped food and cooked
- Quality control
Administered home aide
Eve Home Care
07.2008 - 08.2010
- Take care of disable and elderly patients
- Check vital signs
Country Inn
11.2007 - 06.2008
- Organize and provided excellent service to customers
- Organize lobby areas, inspected rooms to make sure that they were up to professional standards
- Preformed numerous Housekeeping tasks and Quality control
Education
Associate Of Applied Science - Early Childhood Education
Central Piedmont Community College
Charlotte, NC05.2024
Medical Assistant Certification -
Kaplan College Charlotte
Charlotte, NC11.2011
Skills
- Interpersonal communication
- Empathy and Patience
- Computer Literacy
- Attention to Detail
- Adaptability
- Teamwork
Qualifications
My qualification includes 18 years of experience in building intentional relationships with customers, patients, clients and families. I am comfortable engaging with others and have the ability to put others at ease by resolving problems and complaints.
Timeline
NC Pre-K Instructional Assistant
Marizetta Kerry Child Development Center
07.2014 - Current
Housekeeping Supervisor
Hampton Inn
07.2011 - 03.2014
Administered home aide
Eve Home Care
07.2008 - 08.2010
Country Inn
11.2007 - 06.2008
Team Member
Pizza Hut
11.2005 - 11.2011
Associate Of Applied Science - Early Childhood Education
Central Piedmont Community College
Medical Assistant Certification -
Kaplan College Charlotte
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