Angela Ard
Nicholasville,KY
Summary
Diligent Licensed Optician offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Made over 123,000 dollars year to date and thirty thousand more than my co-workers.
Overview
17
17
years of professional experience
Work History
Licensed Optician
Sam's Club Optical
04.2024 - Current
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, and pupillary distance to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Performed basic vision testing for new patients.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Aided in selection of eyeglass frames based on customer preferences.
Apprentice Optician
Sam's Club Optical
10.2021 - 04.2024
- Completed both warranty and non-warranty frame repairs for customers.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Updated display frames with newest styles.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Cultivated interpersonal skills by building positive relationships with others.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Merchandiser
Sam's Club
09.2015 - 10.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Customer Service Representative
CSC
04.2011 - 04.2013
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Wireless Sales Clerk
Walmart
03.2011 - 10.2011
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned merchandise and bagged using appropriate strategies for different items.
Craft Department Manger
Michaels Arts and Crafts
06.2008 - 02.2011
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Education
Associate of Arts - Bussiness
Central Texas College
Killeen, TX05-1999
Timeline
Licensed Optician
Sam's Club Optical
04.2024 - Current
Apprentice Optician
Sam's Club Optical
10.2021 - 04.2024
Merchandiser
Sam's Club
09.2015 - 10.2021
Customer Service Representative
CSC
04.2011 - 04.2013
Wireless Sales Clerk
Walmart
03.2011 - 10.2011
Craft Department Manger
Michaels Arts and Crafts
06.2008 - 02.2011
Associate of Arts - Bussiness
Central Texas College
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