Yardi
Andrea Thornton
Leasing Agent
Des Moines,IA
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Optician
Costco Wholesale Corp
Ankeny, IA
09.2022 - 05.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Customer Service Representative II
Centene, Inc
West Des Moines, IA
06.2019 - 07.2022
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Leasing Consultant
Commercial Investment Properties
West Des Moines, IA
03.2018 - 01.2019
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Process Associate
Infosys McCamish
Des Moines, IA
04.2017 - 03.2018
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Member Care Representative II
Nationwide
Des Moines, IA
04.2014 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Leasing Agent
PPM, Inc.
West Des Moines, IA
06.2013 - 04.2014
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Sales Associate
Kum & Go
Ankeny, IA
10.2012 - 05.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
Purfoods, LLC
Ankeny, IA
03.2011 - 09.2012
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Mediacom Communications
West Des Moines, IA
03.2010 - 03.2011
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
08.2001 - 06.2005
Skills
Fair housing policies
Property tours and inspections
Business processes and procedures
Move-in coordination
Database Management
Telephone and email etiquette
Leasing and sales
Property management
Marketing and advertising
Relationship building and retention
Software
CRM
Microsoft Office
Google Suite
Certification
American Board of Opticianry Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
American Board of Opticianry Certification
12-2023
Licensed Optician - Costco Wholesale Corp
09.2022 - 05.2023
Customer Service Representative II - Centene, Inc
06.2019 - 07.2022
Leasing Consultant - Commercial Investment Properties
03.2018 - 01.2019
Process Associate - Infosys McCamish
04.2017 - 03.2018
Member Care Representative II - Nationwide
04.2014 - 03.2017
Leasing Agent - PPM, Inc.
06.2013 - 04.2014
Sales Associate - Kum & Go
10.2012 - 05.2013
Customer Service Representative - Purfoods, LLC
03.2011 - 09.2012
Customer Service Representative - Mediacom Communications
03.2010 - 03.2011
Abraham Lincoln High School - High School Diploma,
08.2001 - 06.2005