Maggie Vianzon
Henderson,NV
Summary
Experienced Licensed Optician skilled in customer engagement, technical lens fitting, and maintaining organized optical displays. Proven ability to educate clients on eyewear care and enhance their overall experience, contributing to increased customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Optician
US Vision/Lenscrafter.
Henderson, Nevada
01.2006 - Current
- Assisted customers in selecting appropriate eyewear and lens options.
- Helped maintain an organized and clean optical display area.
- Supported the fitting and adjustment of eyewear for customers.
- Provided information on eyewear care and maintenance to clients.
- Trained in using optical equipment for lens fitting and measurements.
- Collaborated with team members to enhance customer service experience.
- Engaged with customers to understand their vision needs and preferences.
- Participated in inventory management by restocking frames and lenses regularly.
- Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
- Scheduled appointments for eye examinations with optometrists or ophthalmologists.
- Provided accurate measurements and fittings for customer eyeglasses.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Communicated effectively with customers regarding their specific needs and preferences.
- Instructed customers on proper care and maintenance of their eyewear.
- Verified accuracy of all orders before releasing them to customers.
- Assisted customers in selecting the most suitable eyewear based on individual lifestyle needs.
- Compiled patient records using electronic health record software systems.
- Counseled patients on corrective lens options as well as other eye-care products and services available at the store.
- Ensured compliance with safety regulations related to optical equipment use.
- Evaluated customer vision needs to select appropriate lenses and frames.
- Processed payments and prepared invoices for completed sales transactions.
- Ordered special lenses when needed from outside vendors.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Certification
- Ophthalmic Progression Program (certification 2010)
- American Board of Optician (certification 2011)
- National Contact lens Examination(certification 2014)
- American Board of Optician Advanced (certification 2019)
- Contact lens Examination advance. (certification 2019
- License Optician ( certification 2019)
Timeline
Licensed Optician
US Vision/Lenscrafter.
01.2006 - Current
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