Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jashondia Semone Harris

Opelika,AL

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

CSR tech/Data Entry

PA Logic Solution
08.2022 - Current
  • Responsible for data entering drug prior authorizations for Blue Cross Blue Shield.
  • Job includes approving, denying and appealing authorizations at tech level.

Teacher Aid

Growing Room
05.2021 - 08.2022
  • Monitor and assist students in getting to and from their classroom, playgrounds and other settings as needed.
  • Discussing assigned duties with classroom teachers to coordinate instructional efforts.
  • Assist in planning activities, lesson plans and teaching aids for using the classroom.

Online Grocery

Walmart
Opelika, AL
09.2020 - 05.2021
  • Picking customer orders using a handheld device to locate and shop for the items and dispense the orders out into the vehicles when the customer arrives.

Education

Associate of Science -

Southern Union Community College
08.2022 - 09.2025

High school -

Opelika High School
Opelika, AL

Skills

  • Customer service skills
  • Problem solving
  • Project managing
  • Interpersonal skills
  • Attention to Detail
  • Time Management
  • Microsoft Excel Skills
  • PowerPoint
  • Data Entry

Timeline

Associate of Science -

Southern Union Community College
08.2022 - 09.2025

CSR tech/Data Entry

PA Logic Solution
08.2022 - Current

Teacher Aid

Growing Room
05.2021 - 08.2022

Online Grocery

Walmart
09.2020 - 05.2021

High school -

Opelika High School
Jashondia Semone Harris