Semone Harris
Opelika,AL
Summary
Professional with strong background in customer service and technical support. Known for resolving issues efficiently, fostering teamwork, and adapting to changing demands. Skilled in troubleshooting, communication, and delivering quality service. Dependable, solutions-focused, and driven by results.
Experienced with customer support and technical troubleshooting in high-volume environments. Utilizes technical knowledge to resolve issues swiftly and improve customer satisfaction. Track record of effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CSR tech/Data Entry
PA Logic Solution
08.2022 - Current
- Document and track authorization outcomes, maintaining compliance with Blue Cross policies.
- Train new staff on data entry protocols and best practices for authorization processing.
- Reduced call wait times by implementing efficient call routing strategies and optimizing staff scheduling.
- Assisted in training new hires, sharing expertise and best practices for delivering outstanding customer service.
- Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
Teacher Aid
Growing Room
05.2021 - 08.2022
- Support classroom activities by preparing materials and setting up learning environments.
- Assist teachers with individual student needs to promote focused learning experiences.
- Facilitate small group instruction, reinforcing concepts taught during lessons for better understanding.
- Communicate effectively with parents regarding student behavior and academic performance updates.
Online Grocery
Walmart
Opelika, AL
09.2020 - 05.2021
- Processed customer feedback and concerns to enhance service quality and satisfaction.
- Collaborated with team members to streamline order fulfillment and reduce delivery times.
- Picked customer orders accurately using handheld devices for efficient order fulfillment.
- Loaded completed grocery orders into customer vehicles, ensuring a smooth pickup experience.
- Maintained organization of inventory to streamline shopping processes and reduce search time.
Education
Associate of Science -
Southern Union Community College
High school -
Opelika High School
Opelika, AL05-2021
Skills
- Powerpoint
- EXEL
- RXIQ- rxsense
- PRIME
- Call center experience
- Service calls
- Attention to detail
- Time management
- Problem-solving skills
- Problem-solving
- Customer service
- Reliability
- Computer skills
- Excellent communication
- Data entry
Timeline
CSR tech/Data Entry
PA Logic Solution
08.2022 - Current
Teacher Aid
Growing Room
05.2021 - 08.2022
Online Grocery
Walmart
09.2020 - 05.2021
Associate of Science -
Southern Union Community College
High school -
Opelika High School