Angela A. Soderberg

Manager, Medical Resource Management, 2017-2018.

Supervisor, Utilization Management, 2014-2017.

Utilization Review/Case Manager, 2011-2014.

• Guided discussions with community providers for feedback through the Medical Management Committee.
• Shared insights derived from analytics with targeted audiences.
• Established relationships with vendors and suppliers to secure favorable terms for materials or services, e.g., Cognizant, CareAdvance/Facets, Optum, InterQual, Informed DNA.
• Collaborated with senior leadership to set short-term and long-term objectives for the company. Utilization Management, Case/Disease Management, Population Health initiatives, and Behavioral Health.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Reviewed internal reports and identified risk areas or potential cost savings, e.g., created Power BI dashboards and reports with IT and analytics.
• Developed and implemented strategic plans to ensure organizational goals were met. Evaluating program descriptions and the effectiveness of the program on an annual basis.
• Coordinated resources across departments to maximize productivity levels.
• Assessed employee performance against established benchmarks or targets.
• Implemented systems for tracking progress on key initiatives or projects.
• Managed budgeting and financial planning processes for the organization.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Developed medical and benefit policies and procedures with a core group.
• Spearheaded the development and launch of new products or services.

• Verified insurance and financial review.
• Evaluated patient satisfaction and made suggestions for changes or improvements.
• Conducted facility admissions.
• Collaborated with other healthcare professionals to develop individualized care plans for each patient.
• Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
• Ensured that all documentation was accurate and up-to-date according to established guidelines.

• Specialty Services - outpatient procedures.
• Monitored vital signs, administered injections, and assisted with medical procedures.
• Supported after-hour clinics.
• Maintained a safe environment for all patients by adhering to infection control policies and procedures.
• Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Demonstrated ability to work independently as well as collaboratively within a team environment.
• Assisted physicians during examinations or surgical procedures.
• Performed triage assessments of walk-in patients in a clinic setting.

Medical/Surgical Care Unit|Post-Anesthesia Care Unit, PACU

• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Provided patient care and education to patients with chronic illnesses.
• Documented patient progress notes accurately and efficiently in the electronic medical record system.
• Assisted physicians during examinations or surgical procedures.
• Monitored vital signs, administered injections, and assisted with medical procedures.
• Utilized critical thinking skills to assess clinical situations quickly and accurately.
• Evaluated effectiveness of interventions through ongoing assessment of patient responses.
• Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
• Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
• Maintained a safe environment for all patients by adhering to infection control policies and procedures.
• Administered medications and treatments, monitoring patients for reactions and side effects.
• Acted as patient advocate and implemented total patient care through team nursing process.