Christa Mattingly
Lansing,MI
Summary
Accomplished Member Services Specialist with a proven track record at the University of Michigan Health Plan, enhancing member satisfaction and retention. Expert in customer service and data entry, adept at resolving issues with empathy and efficiency. Demonstrated success in improving the member experience through effective communication and collaboration.
Professional with a strong background in member services, expertly navigating client relations and support. Skilled in team collaboration, communication, and problem-solving, ensuring seamless service and satisfaction. Known for adaptability, reliability, and results-driven mindset, consistently meeting and exceeding expectations.
Overview
27
27
years of professional experience
Work History
Member Services Specialist
University of Michigan Health Plan
07.2021 - Current
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Promoted membership retention through proactive outreach and personalized follow-ups.
- Collaborated with cross-functional teams to identify opportunities for improving overall member experience.
Medical Receptionist and Biller
Okemos Allergy Center
07.1997 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographics, and health history to keep information current.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Lansing Eastern High School
Lansing, MISkills
- Data entry proficiency
- Strong empathy
- Customer service expertise
- Time management
- Effective communication
- Verbal and written communication
- Issue and complaint resolution
Timeline
Member Services Specialist
University of Michigan Health Plan
07.2021 - Current
Medical Receptionist and Biller
Okemos Allergy Center
07.1997 - 07.2021
High School Diploma -
Lansing Eastern High School
Similar Profiles
STEPHANIE DAILEYSTEPHANIE DAILEY
Claims Analyst 1 at University of Michigan Health PlanClaims Analyst 1 at University of Michigan Health Plan
Mary Zea-DavidsonMary Zea-Davidson
Office Coordinator at University of Michigan Health PlanOffice Coordinator at University of Michigan Health Plan
Gurkirat SinghGurkirat Singh
IT Field Technician/Lead Pc Refresh Technician at Henry Ford Health/University Of Michigan HealthIT Field Technician/Lead Pc Refresh Technician at Henry Ford Health/University Of Michigan Health