Jacob Doolan
Summary
Professional with strong background in member services, expertly navigating client relations and support. Skilled in team collaboration, communication, and problem-solving, ensuring seamless service and satisfaction. Known for adaptability, reliability, and results-driven mindset, consistently meeting and exceeding expectations. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Valley Health Wellness & Fitness Center
10.2024 - Current
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Promoted membership retention through proactive outreach and personalized followups.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
Layer Picker
SYSCO Food Services
05.2022 - 02.2024
- Worked fast to meet assigned daily picking quotas.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Managed timely and effective replacement of damaged or missing products.
Picker
Ferguson
06.2020 - 11.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Rigger
A&A Transfer
09.2019 - 06.2020
- Rigged for heavy lifts according to blueprint requirements.
- Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
- Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
- Worked at heights and in confined spaces without difficulty.
- Assisted in the development of lift plans, considering factors such as load weights, rigging capacities, and crane positioning.
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
Education
High School Diploma -
Sherando High School
Stephens City, VA06-2019
Skills
- Client relationship building
- Data entry proficiency
- Time management
- Multitasking
- Computer skills
- Customer account management
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
Certification
- First Aid/CPR Certified
- Certified Forklift Operator
Timeline
Member Services Specialist
Valley Health Wellness & Fitness Center
10.2024 - Current
Layer Picker
SYSCO Food Services
05.2022 - 02.2024
Picker
Ferguson
06.2020 - 11.2021
Rigger
A&A Transfer
09.2019 - 06.2020
High School Diploma -
Sherando High School
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