Bailey Santillan
Universal City,TX
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Services Specialist
IBEX Global
05.2023 - 06.2024
- Maintained accurate records of all transactions related to memberships including payments, renewals, cancellations.
- Performed daily system maintenance tasks such as updating databases, verifying information, and troubleshooting technical issues.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Fraud Specialist
Citibank
02.2021 - 05.2023
- Completed and resolved 30- 50 calls a day with inquiries regarding possible fraudulent activities.
- Assisted in helping customers develop strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
OD Technician
Visionworks Doctors of Optometry
05.2018 - 03.2020
- Responsible for pre-examination testing for patients
- Data entry for equipment, supplies and patient reports
- Assisted in training new employees on day to day duties, procedures and company policies.
- Maintained book keeping, for new and returning patents.
- Conducted front of house duties such as emails, phone management and patient directory
- Verified each guest is properly insured
Education
Bachelor of Arts - Worship Arts With An Emphasis in Ministry
Grand Canyon University
Phoenix, AZ12-2018
Skills
- Client Relationship Building
- Customer service expertise
- Team Management
- Multitasking
- Excellent Communication
- Call center experience
- Data entry proficiency
- Organizational Skills
Timeline
Member Services Specialist
IBEX Global
05.2023 - 06.2024
Fraud Specialist
Citibank
02.2021 - 05.2023
OD Technician
Visionworks Doctors of Optometry
05.2018 - 03.2020
Bachelor of Arts - Worship Arts With An Emphasis in Ministry
Grand Canyon University
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