Angela Atkinson
Powell
Summary
Accomplished Store Manager with expertise in inventory control, sales strategies, and customer service. Streamlined operations to boost team performance and drive sales growth. Implemented effective promotions that increased foot traffic and enhanced customer satisfaction.
Overview
35
35
years of professional experience
Work History
Store Manager
Tire Discounters
Westerville
07.2025 - Current
- Managed daily store operations and staff scheduling for efficient workflow.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Implemented sales promotions that increased customer engagement and attracted more foot traffic.
- Assisted customers with inquiries, providing knowledgeable product recommendations.
- Collaborated with team members to achieve sales goals and improve service quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established tactics and strategies that improved operational performance and met sales goals.
- Developed supplier relationships to secure better prices for inventory.
Store Manager
Monro
Columbus
01.2022 - 06.2025
- Managed daily store operations and staff scheduling for efficient workflow.
- Trained new employees on company policies and customer service standards.
- Maintained store appearance, ensuring cleanliness and product presentation standards.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Assisted customers with inquiries, providing knowledgeable product recommendations.
- Collaborated with team members to exceed sales goals and enhance service quality.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints promptly, improving customer satisfaction and retention.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented strategies that increased sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Assistant Manager
Firestone Complete Auto
Columbus
01.2017 - 12.2021
- Supervised daily operations and maintained service standards in the automotive service environment.
- Implemented scheduling strategies to optimize technician workflow and reduce wait times.
- Managed inventory levels and coordinated with suppliers to ensure timely parts availability.
- Trained and mentored new staff on company policies and customer service techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to enhance employee effectiveness and address skill gaps.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored safety protocols to maintain a safe working environment for all employees.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Famous Footwear
Columbus
05.2014 - 01.2017
- Managed daily store operations and staff scheduling for efficient workflow.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Executed sales promotions that increased customer engagement and boosted foot traffic.
- Recruited and trained new employees to enhance team performance.
- Conducted training sessions for new employees on essential skills and company procedures. on company policies and customer service standards.
- Collaborated with team members to achieve sales goals and improve service quality.
- Assisted customers with inquiries, providing knowledgeable product recommendations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Developed weekly work schedules for store personnel, ensuring optimal floor coverage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Resolved operational issues and implemented process improvements to enhance workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Developed strong relationships with key customers to enhance loyalty and repeat business. with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Level 3 Supervisor
Target
Columbus
10.1991 - 03.2014
- Supervised team to enhance store operations and deliver exceptional customer service.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored staff performance and provided actionable feedback to drive performance improvements.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Ensured compliance with safety standards and company regulations consistently.
- Conducted regular team meetings to discuss goals, challenges, and updates.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led and managed team of 15 employees in daily operations. of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Followed company policies and procedures to maintain operational integrity., objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited and hired staff, providing training and mentoring to ensure job proficiency.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored project progress to ensure timely completion and alignment with goals. and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and implemented strategies that enhanced team performance and productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Negotiated with suppliers to secure cost-effective resources.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Streamlined workflow processes, reducing project completion times.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Suggested changes to project plans for improved outcomes. to project plans.
- Established quality control protocols to ensure compliance with company standards.
Education
High School Diploma -
Linden McKinley
Columbus, OH06-1989
Skills
- Inventory control and management
- Sales strategies and promotions
- Store operations oversight
- Visual merchandising techniques
- Operational execution planning
- Excellence in customer service
- Engagement and relationship management
- Logistics and supply ordering
- Coordination of in-store events
- Budget forecasting and management
- Tracking performance goals
- Training and team development
- Effective time management skills
- Adherence to policies and procedures
- Oversight of payroll processes
- Supervision of operations
Timeline
Store Manager
Tire Discounters
07.2025 - Current
Store Manager
Monro
01.2022 - 06.2025
Assistant Manager
Firestone Complete Auto
01.2017 - 12.2021
Store Manager
Famous Footwear
05.2014 - 01.2017
Level 3 Supervisor
Target
10.1991 - 03.2014
High School Diploma -
Linden McKinley