Angela Augenstein
Sebastian,FL
Summary
Dynamic Accommodations Manager with a proven track record, excelling in budgeting and guest services. Skilled in process improvement and relationship management, I consistently enhance guest satisfaction and operational efficiency, ensuring high standards are met while fostering a motivated team environment.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Tony’s Carpet & Upholstery Cleaning
07.2022 - Current
- Answer customer email and phone inquiries.
- Provide estimates for proposed services.
- Schedule service for new and existing customers.
- Maintain invoices and payment, as well as outstanding invoices.
- Maintain level of inventory and order supplies as needed.
Accommodations Manager
Sportsman’s Lodge & Marina
01.2023 - Current
- Inspect guest rooms, public areas and property grounds for cleanliness and appearance.
- Ensure that company standards for guest services and housekeeping are met.
- Answer guest email and phone inquiries.
- Create, modify, and cancel all guest reservations.
- Maintain guest deposits, balance, and reservation refunds in a timely manner.
- Set budgets and allocate funds for various projects.
- Schedule housekeeping and maintenance work as needed.
- Maintain level of inventory and order supplies as needed.
Service Coordinator
Complete Electric
09.2021 - 01.2022
- Answer customer email and phone inquiries.
- Schedule work orders for new and existing customers.
- Schedule reoccurring service and maintenance agreements.
- Submit permit applications and scheduling of utilities as needed.
- Follow up on customer satisfaction and provide feedback to upper management.
Director of Purchasing & Distribution
Windsor Club
02.2021 - 09.2021
- Direct and lead the purchasing team to achieve all financial goals and objectives as well as service standards.
- Interview, hire and train staff members.
- Negotiate purchases of all goods and/or services on behalf of the club as directed.
- Responsible for all Food & Beverage storeroom operations including ordering, inspecting, storing and distribution of packages, merchandise, organization, inventory, and maintenance.
- Answer member email and phone inquiries.
- Handle member requests, complaints, and concerns accordingly to club standards.
- Coordinate member dry cleaning services, including pick up, delivery, invoicing, and member complaints.
- Receive, organize, and distribute all incoming club and member packages including freight, UPS, FedEx, Amazon and food distributors.
- Package, label and ship all outgoing club and member packages.
Director of Housekeeping & Laundry Services
Windsor Club
08.2017 - 02.2021
- Oversee the cleanliness, maintenance, and upkeep of all Windsor Properties and Club facilities. Including all Windsor owned homes and off-site staff housing.
- Direct the team to successfully execute all housekeeping and laundry operations.
- Create and maintain good working relationships within the housekeeping and laundry department as well as other departments such that a high level of morale is sustained.
- Ensure effective everyday communications, including coaching and performance management.
- Maintain a safe work environment, by ensuring proper accident reporting, training and return to work programs.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Conducts physical inventory of all F&B uniforms, fittings, ordering and distribution.
- Monitor the Club Property daily to maintain pristine property conditions.
- Submit work orders for maintenance repairs as needed.
Head of Housekeeping
Windsor Club
05.2014 - 08.2017
- Supervise daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Obtain guest arrival/departure information along with special requests to efficiently prepare work assignments.
- Inventory stock to ensure adequate supplies, order as needed.
- Lead and coach the housekeeping team towards achieving exceptional levels of guest service through the application of all club standards and policies.
- Schedule the cleaning of carpets and upholstery as needed, along with annual detailing of all Windsor Properties.
Food & Beverage Captain
Windsor Club
01.2004 - 05.2014
- Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction.
- Assign tasks and responsibilities to staff and ensure they are completed effectively.
- Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
- Ensure guest needs are met and exceeded, contributing to a positive dining experience.
- Ensure staff adherence to service standards and enforce company policies and procedures.
- Monitor table turnover and dining room management to optimize occupancy and guest satisfaction.
- Handle guest billing, payments, and cash handling procedures.
- Report any discrepancies or issues promptly.
Education
Bachelor of Science - Organizational Management
Indian River State College
Ft. Pierce, FL05-2012
Skills
- Budgeting and strategic planning
- Health and safety compliance
- Process improvement
- Relationship management
- Guest services and support
- Project management
- Property and maintenance oversight
- Administrative expertise
- Supervisory skills
Affiliations
Sebastian River Area Little League - Sebastian, FL 2019-2021
Timeline
Accommodations Manager
Sportsman’s Lodge & Marina
01.2023 - Current
Service Coordinator
Tony’s Carpet & Upholstery Cleaning
07.2022 - Current
Service Coordinator
Complete Electric
09.2021 - 01.2022
Director of Purchasing & Distribution
Windsor Club
02.2021 - 09.2021
Director of Housekeeping & Laundry Services
Windsor Club
08.2017 - 02.2021
Head of Housekeeping
Windsor Club
05.2014 - 08.2017
Food & Beverage Captain
Windsor Club
01.2004 - 05.2014
Bachelor of Science - Organizational Management
Indian River State College