Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONNIE L. RAY

Church Point,LA

Summary

Hands-on professional with 25 years of progressive experience in operations and projects in enterprise environment. Proven record of managing day to day operations ensuring high availability of core systems. Expert in planning, implementation, and management of diverse technology solutions in support of business objectives. Strong written and verbal communication skills with the ability to collaborate proficiently at all levels within the organization.

Overview

27
27
years of professional experience

Work History

Service Coordinator

Elite Communications Inc
01.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Project Coordinator

Tampnet
01.2018 - Current
  • Responsible for leading projects from planning to design, implementation and testing
  • Collaborate with customers to ensure alignment with business objectives
  • Responsible for overseeing a team of direct and indirect employees and supporting corporate wide users
  • Successfully demonstrated ability to work alongside teams with diverse backgrounds and work styles
  • In charge of planning, budgeting, directing and coordinating the day-to-day operations of infrastructure and desktop support
  • Responsible for operational efficiency and high availability of production servers, applications and end user uptime
  • Evaluate product, services and negotiate on proposed solutions
  • Function as a liaison between executive management and technical teams bridging communication gaps
  • Manage SLA, escalations, project implementations and customer satisfaction surveys
  • In charge of coordination and implementation
  • Test, install, configure and troubleshoot hardware & software issues
  • Actively comply, enforce, and participate in Tampnet HSEQ policies and procedures
  • Liaison between project sponsor(s) and Tampnet operations and sales
  • Represent Tampnet as needed to foster working relationships with clients
  • Assist with the development and execution of project plans
  • Manage documentation related to project
  • Represent project internally and externally through verbal and written correspondence
  • Report on the project KPIs
  • Work closely with support teams to ensure proper execution of the project
  • Act as point of contact for project execution resources
  • Maintaining high degree of effectiveness in multitask role
  • Assess safety and business risks associated with engineering activities
  • Contribute to a positive work environment in the team
  • Self-driven, work independently as well as an excellent at team player in a Global diverse work environment

IT and Service Technician

Cellular Broadpoint
07.2012 - 12.2014
  • Installed, maintained and repaired cellular sites in the Gulf of Mexico
  • Responsible for all aspects of cellular system Upgrades and maintenance of 5E switch Insertion and modification of ECP dialing plans
  • Worked in MSC/MTSO monitoring sites
  • Performed diagnostics of cell equipment offshore
  • Tested circuit packs, ICLAs and other equipment in-house
  • Troubleshoot antenna systems using Anritsu Site Master
  • Test equipment: Watt Meter and Motorola engineering phone
  • 5E VCDX switch, ECP and OMP operations
  • Recorded weekly usage tape backups
  • Lucent Series II sites; Series I sites (AMPS)
  • Siemens Base Stations (GSM/EDGE)
  • Tellular digital phones for customer voice solutions (GSM)
  • DiGi modems for customer data solutions (EDGE)
  • Familiar with Series I Cell Base Stations (CDMA)

IT and Service Technician

Coastel
10.2007 - 07.2012
  • Installed, maintained, and repaired satellite backhaul for cellular equipment
  • Gilat satellite packages for customer voice and data solutions offshore
  • Com-stream modems
  • Com-tech550,570,600, and 600L modems
  • 1.2,1.8,2.4, and 5 meter Prodelin/Andrews antennas
  • Sites using Anasat10 watt transceivers
  • Experienced with C and Ku band systems

IT and Service Technician

Coastel
12.1997 - 10.2007
  • Shop foreman over 8 cellular field technicians
  • Responsible for training technicians on proper equipment installations
  • Physical inspections of technician installations
  • Coordinated jobs and made self-available for trouble calls
  • Experience with project coordination and project preparation
  • Regular use of Microsoft Word and Microsoft Excel
  • Work well with others and able to manage multiple tasks
  • Supervised tower crews during antenna and transmission line installations

Education

Associate of Applied Science - undefined

Remington College
Lafayette, LA

Associate of General Studies - undefined

Louisiana State University
Eunice, LA

Skills

  • Customer Service
  • Enterprise Deployment
  • Documentation
  • BoM, SoW
  • Asset & Vendor Management
  • Budgeting & Forecasting
  • Trending, Metrics
  • Team Player
  • Project Management
  • Process Improvement
  • Strategic Planning
  • Self-Driven

Timeline

Service Coordinator

Elite Communications Inc
01.2023 - Current

Project Coordinator

Tampnet
01.2018 - Current

IT and Service Technician

Cellular Broadpoint
07.2012 - 12.2014

IT and Service Technician

Coastel
10.2007 - 07.2012

IT and Service Technician

Coastel
12.1997 - 10.2007

Associate of Applied Science - undefined

Remington College

Associate of General Studies - undefined

Louisiana State University

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RONNIE L. RAY