Angela Ayanugo
Owings Mills,MD
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Sephora honed my problem-solving abilities and organizational skills. Through collaborative teamwork and effective communication, I consistently met production goals and improved order accuracy, demonstrating a commitment to excellence and a flexible approach to work challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber, Lyft, Postmates, DoorDash
01.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Volunteer
Gedco Pantry
01.2016 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
CMT
Home Care Services
01.2024 - 09.2024
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
Sortation Associate
Amazon
04.2022 - 09.2024
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Picker Packer
Sephora
07.2022 - 06.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Trainer Coordinator
Curio Wellness
11.2020 - 09.2022
- Trained all new hires on the proper way to perform their duties according to the company’s standards.
- Improved trainee performance with regular evaluations and constructive feedback.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
- Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
Returns Specialist
Sephora
02.2018 - 09.2022
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
Manufacturing Associate
Curio Wellness
01.2018 - 09.2020
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Weighed, final packed orders to meet the demands of the customers
- Loaded and unloaded materials from conveyor belts to support continuous production.
Education
High School Diploma - Mathematical Sciences
Parkville High School
Baltimore, MD07.2019
Skills
Time Management
Certification
Cooperate Event Planner
Languages
Ibo
Native or Bilingual
Timeline
CMT
Home Care Services
01.2024 - 09.2024
Picker Packer
Sephora
07.2022 - 06.2024
Sortation Associate
Amazon
04.2022 - 09.2024
Driver
Uber, Lyft, Postmates, DoorDash
01.2021 - Current
Trainer Coordinator
Curio Wellness
11.2020 - 09.2022
Returns Specialist
Sephora
02.2018 - 09.2022
Manufacturing Associate
Curio Wellness
01.2018 - 09.2020
Volunteer
Gedco Pantry
01.2016 - Current
High School Diploma - Mathematical Sciences
Parkville High School
Cooperate Event Planner
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