Angela Bacalzo
Greensboro,NC
Summary
Results-driven HR professional with a solid background in customer service and a comprehensive understanding of applicant tracking, workers' compensation, FMLA, benefits administration, employee engagement, and providing exceptional support. Possessing three years of experience in HR, complemented by eight years of customer service expertise, I am adept at seamlessly integrating HR strategies to drive organizational success and foster a positive work environment.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Parks Automotive Group
05.2023 - Current
- Corporate office environment, providing HR Assistance and support to a diverse workforce of 1,300 employees.
- Clear knowledge of FMLA with a caseload of 10+ cases per month, ensuring compliance with all legal requirements and providing support to employees.
- Managed a diverse caseload of Workers' Compensation cases, overseeing the entire claims process from initial incident reporting to resolution.
- Developed and implemented employee engagement initiatives, including organizing recognition programs, the company's social media platform, and facilitating communication channels to foster a positive and inclusive work environment.
- Created and completed personnel action forms for hires, terminations, title, and status changes.
- Successfully established and implemented drug screening facilities across multiple store locations, enabling efficient and accurate rapid drug testing for all employees.
- Updated HRIS database, maintained data accuracy, and assisted with system changes.
- Proficiently trained to seamlessly assume the duties and responsibilities of the Applicant Tracking Specialist position during the absence of the employee.
Human Resources Assistant & ATS
Prepac Manufacturing LLC.
01.2021 - 05.2023
- Conducts new hire orientation and onboarding to verify completion of appropriate paperwork, recording information on human resources database.
- High volume recruiting- Schedules and coordinates interviews between hiring managers and potential candidates.
- Maintains accurate and up-to-date human resource files, records, and documentation- Scanning and filing confidential paperwork.
- Assists in performance reviews of new hires every 30, 60 and 90 days- Reviewing job knowledge, work quality and skill.
- Process time and attendance tracking, including PTO, Sick Time, LOA, and FMLA with Excel.
- Completes write-ups/termination paperwork and exit interviews.
- Assists with planning and execution of special events with budgeting- employee recognition, holiday parties, and other celebrations.
- Analyzes and reports on employee turnover rates to assess reasons and make recommendations for improvement.
- Assist HR Generalist with payroll- timecard errors, recording PTO and sick time, answer questions about pay.
Food Truck Manager
Salsaritas
04.2016 - 01.2021
- Hired and supervised food truck prep cooks, cashiers and service window attendants.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Greeted customers, answered menu questions and responded to complaints.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Accepted orders and packed food for takeout and delivery.
Education
Associate of Applied Science - Business Administration And Management
Forsyth Technical Community College
Winston-salem, NCHigh School Diploma -
Northwest Guilford High School
Greensboro, NC05.2016
Skills
- MS Office Skills
- FMLA
- Applicant Tracking
- Verbal and Communication Skills
- Workers' Compensation
- HRIS - ADP & Paycom
Timeline
Human Resources Assistant
Parks Automotive Group
05.2023 - Current
Human Resources Assistant & ATS
Prepac Manufacturing LLC.
01.2021 - 05.2023
Food Truck Manager
Salsaritas
04.2016 - 01.2021
Associate of Applied Science - Business Administration And Management
Forsyth Technical Community College
High School Diploma -
Northwest Guilford High School
Similar Profiles
Tanisha HamptonTanisha Hampton
Sales Manager at Parks Automotive GroupSales Manager at Parks Automotive Group
Kolton KeeKolton Kee
Technician at Parks AutomotiveTechnician at Parks Automotive
Sonia OlderSonia Older
E-Commerce Sales Manager at Parks Automotive - Acura, Audi, BMWE-Commerce Sales Manager at Parks Automotive - Acura, Audi, BMW