Angela Bai

Spearhead business lending efforts, including originating and managing commercial loans to support client needs
and business growth.
• Achieve and exceed quarterly/annual goals through business generation of various loan products, including C&I,
CRE, mortgages, SBA
• Leverage expertise in East West Bank's credit policy to identify client eligibility for loan products, providing need-based solutions to clients.
• Collaborate with internal business partners to facilitate connections with customers and address specialized financial needs.
• Motivate, coach, and provide guidance to colleagues to achieve sales and service goals.
• Demonstrate proficiency in utilizing digital resources and technologies to optimize clients' digital banking experience.
• Deep understanding of business and consumer banking products, including commercial lending and consumer bank
products.
• Contributed 6MM new funds deposit growth with 4MM existing client portfolio base, 2MM in commercial lending and over 10MM in residential lending in 6 month

• Top performer for Nevada region
• SBC performance YTD exceeds 300% to goal on merchant services, 150% to goal in small business acquisition and
deepening, 200% to goal on credit and brings 20MM deposit. 100% in client satisfaction rating.
• Demonstrate a deep understanding and broad knowledge of all banking product with my assigned mortgage officer,
financial advisor, and business lending partner in my current role
• Maintain strong relationship with existing client, and keep a strong pipeline with prospective client.
• Coaching the other financial center associates, work very closely with all the partners and the team.
• Great sales, business development and negotiation skills
• Strong communication skills with the ability to effectively influence clients, and to manage the full client end-to-end
experience and problem resolution.
• Operation excellence, successfully lobby leading with resolving problems independently, and finding sales opportunities.
• A great credibility team player to build trust, and respect with others to be more productive.

• Delivers excellent customer service to clients and establishes crucial relationships by determining visitor and customer
needs
• Provides information about communities, builders, and homes and answers any customer questions related to different
products
• Successful negotiated sales contracts and completed process sale.
• Help the manager running the business.

• Maintained a 95% customer satisfaction rating over a year, covering categories such as friendliness, efficiency,
helpfulness, and knowledge ability
• Top performer for the region

• an average of 140% of sales goals.
• Provide outstanding customer service, receiving 92% in customer service feedback surveys
• Achieve an average of 140% of sales goals.