Angela Baker
Customer Service
Atlanta, Georgia, United States,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Southwest Airlines
10.2005 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Business
Georgia State University
Atlanta, GASkills
- Amazon Alexa
- Stock Replenishment
- Sales Quota Achievement
Timeline
Customer Service Associate
Southwest Airlines
10.2005 - 12.2020
No Degree - Business
Georgia State University
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