Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FiservInc
11.2022 - 08.2023
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
HR RECRUITERHR RECRUITERHR RECRUITERHR RECRUITER
AT&T
09.2019 - 09.2021
TECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALIST
TelePerformance
01.2017 - 12.2019
TelePerformance Usa, E X PE RI ENCE
10.2016 - 01.2017
Addressed customers courteously using suitable methods and
problem-solving skills
Delivered personalized customer service relating to questions
and promptly resolved basic problems on customer accounts
Recommended improvements in products, services or billing
methods to prevent future problems
Informed customers of estimated delivery schedules, service
contracts, warranties and other information pertaining to
purchased products
Defined goals of system and devised flow charts and diagrams
describing logical operational steps of programs
Managed customer service staff by communicating
expectations and monitoring and analyzing results
Obtained information on work history, training, education and
job skills
Prepared and maintained employment records related to
events, such as hiring, termination, leaves, transfers, and
promotions, used human resources management system
software
Addressed employee relations issues, such as harassment
allegations, work complaints, or other employee concerns
Installed and performed minor repairs to hardware, software
and peripheral equipment, following design and installation
specifications
Maintained records of daily data communication transactions,
problems and remedial actions taken and installation activities
Set up equipment for employee use, performed and ensured
proper installation of cables, operating systems and
appropriate software.
Education
Associate - Arts
AUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITY
Auburn, AL
A.A - Forensic
Science
High School Diploma -
BOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD
Lauderdale Lakes, FL
Skills
Customer Service and Assistance
Presenting Solutions
Customer Service
Amazon Alexa
Customer Relationship Management
Project Management
Problem Resolution
Product Knowledge
Corrective Actions
Account Updating
Customer Account Management
Certification
EDUC AT I O N
Microsoft
Haitian Creole -Fluent
Payroll
Training & Development
AD DITION AL SKI LLS
RAHEEMDOCTEUR
Timeline
Customer Service Associate
FiservInc
11.2022 - 08.2023
HR RECRUITERHR RECRUITERHR RECRUITERHR RECRUITER
AT&T
09.2019 - 09.2021
TECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALIST
TelePerformance
01.2017 - 12.2019
TelePerformance Usa, E X PE RI ENCE
10.2016 - 01.2017
Associate - Arts
AUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITY
A.A - Forensic
Science
High School Diploma -
BOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD