Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Raheem Docteur

Raheem Docteur

Pompano Beach,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate

FiservInc
11.2022 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

HR RECRUITERHR RECRUITERHR RECRUITERHR RECRUITER

AT&T
09.2019 - 09.2021

TECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALIST

TelePerformance
01.2017 - 12.2019

TelePerformance Usa, E X PE RI ENCE
10.2016 - 01.2017
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Informed customers of estimated delivery schedules, service contracts, warranties and other information pertaining to purchased products
  • Defined goals of system and devised flow charts and diagrams describing logical operational steps of programs
  • Managed customer service staff by communicating expectations and monitoring and analyzing results
  • Obtained information on work history, training, education and job skills
  • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
  • Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
  • Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.

Education

Associate - Arts

AUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITY
Auburn, AL

A.A - Forensic Science

High School Diploma -

BOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD
Lauderdale Lakes, FL

Skills

  • Customer Service and Assistance
  • Presenting Solutions
  • Customer Service
  • Amazon Alexa
  • Customer Relationship Management
  • Project Management
  • Problem Resolution
  • Product Knowledge
  • Corrective Actions
  • Account Updating
  • Customer Account Management

Certification

EDUC AT I O N Microsoft Haitian Creole -Fluent Payroll Training & Development AD DITION AL SKI LLS RAHEEMDOCTEUR

Timeline

Customer Service Associate

FiservInc
11.2022 - 08.2023

HR RECRUITERHR RECRUITERHR RECRUITERHR RECRUITER

AT&T
09.2019 - 09.2021

TECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALISTTECHNICAL SUPPORT SPECIALIST

TelePerformance
01.2017 - 12.2019

TelePerformance Usa, E X PE RI ENCE
10.2016 - 01.2017

Associate - Arts

AUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITYAUBURN UNIVERSITY

A.A - Forensic Science

High School Diploma -

BOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD H. ANDERSON HIGHBOYD
Raheem Docteur