Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angela Bala

Angela Bala

Elk Grove Village,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed to delivering executive support and team leadership to business operations. Seeking opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Customer Operations Manager, Pathology

Tempus
Chicago, IL
04.2022 - Current
  • Oversees daily operations for the pathology team through leveraging strategic leadership.
  • Spearheads aggressive organizational restructuring efforts and directs business expansion plans to maximize revenue growth.
  • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources and assistance.
  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
  • Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
  • Develops innovative programs to train qualified personnel and drive performance acumen.
  • Performs audits of internal databases and processes to ensure timeliness and accuracy across workflows.
  • Analyzes and implements improvements to processes to ensure accuracy and efficiency.
  • Collaborates cross-functionally with Lab Operations and Product teams on building processes and tools to optimize the ordering process.
  • Monitors key performance indicators at the team and individual staff levels, and takes corrective action as needed to streamline communication.
  • Manages all hiring, training, recognition, coaching, and corrective action of the pathology team.
  • Responds to feedback from the commercial team regarding order tracking, process improvements, staff performance, and general communication with labs and care teams.
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.
  • Ensured compliance with applicable laws, regulations, policies, and procedures relating to Customer Operations.

Partner Operations Lead, Infectious Disease

Tempus
Chicago, IL
10.2021 - 04.2022
  • Partnered with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success as defined by the customer.
  • Established positive, collaborative relationships with customer representatives even under difficult or escalated circumstances.
  • Directed a regional portfolio of clients and been the primary point of contact for all matters related to the needs of these existing partners.
  • Worked closely with a cross functional team composed of operations, business development, lab, clinical, product/technology, and customers service to deliver great service to clients.
  • Measured and report key performance metrics for assigned portfolio to relevant internal stakeholders.
  • Made tough priority calls and trade-offs to balance critical client needs with business resources & initiatives.
  • Contributed to the development of marketing and sales enablement collateral.
  • Identified areas of process improvement and presented potential solutions & their associated feasibility.
  • Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
  • Developed training materials for staff members in order to improve their skillset related to client relations management .

Lead Surgical Pathology Technologist

Northwestern Memorial Hospital
Chicago, IL
01.2020 - 10.2021
  • Performed all technical aspects of grossing and dictating of surgical specimens at the defined level of competency using a variety of laboratory materials and surgical equipment.
  • Performed procedures for frozen sections, embedding with correct orientation of tissue, cutting for specific protocols and correct staining to ensure the integrity of the specimen.
  • Assisted and helped coordinate research projects with NM research teams.
  • Developed work schedules for staff and physicians, manages patient fees and billing, trains staff members and ensures that the facility complies with all laws and regulations.
  • Assisted in the technical aspects of autopsies and biopsies.
  • Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
  • Maintained accurate records of patient test results and other related data.
  • Identified specimen abnormalities using various techniques such as immunohistochemistry, enzyme histochemistry, flow cytometry, and molecular pathology testing.
  • Provided technical information about test results to physicians, family members or researchers.

Histology Lab Assistant

Northwestern Memorial Hospital
Chicago, IL
08.2019 - 12.2020
  • Provided support to the histology and surgical pathology teams through specimens processing and routine preparation of surgical and autopsy microscopic slides.
  • Reviewed protocol files for specimens and any outstanding paperwork.
  • Answered routine inquiries related to blocks, slides, case status and direct inquiries.
  • Maintained manual and electronic records for easy retrieval of data as necessary and investigates escalates and documents any discrepancies appropriately.
  • Assisted researchers with designing protocols for experiments.
  • Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
  • Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.

Teachers Assistant

Loyola University Chicago
Chicago, IL
06.2018 - 08.2019
  • Supported teacher by preparing materials, setting up equipment, and organizing supplies.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Led after-school ESL programs focused on developing skills in areas like art, music, science, reading comprehension.

Certified Nursing Assistant

HCR Manor Care
Elk Grove Village, IL
12.2015 - 08.2018
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Volunteer

Alexian Brothers Hospital
Schaumburg, IL
09.2014 - 08.2017
  • Provided assistance to staff in the daily operations of the organization.
  • Answered daily office phone calls for appointments, questions, and visitation rules.
  • Maintained accurate records of patients, programs, visitations and activities.
  • Provided companionship and emotional support to patients.
  • Collaborated closely with medical professionals to ensure that all medical needs of residents were met on time.
  • Organized recreational activities such as board games, card games, arts and crafts, and music.

Education

Masters in Public Health -

Chamberlain University
Downers Grove, IL
01-2023

Bachelor of Science - Biology

Loyola University of Chicago
Chicago, IL
01-2019

Associates in Arts & Science -

William Rainey Harper College
01-2017

Skills

  • Fluent in Polish
  • Customer Service Management
  • Sales Tracking
  • KPI Tracking
  • Marketing Strategies
  • B2B & Pharmaceutical sales experience
  • Client Satisfaction
  • Sales Support
  • Operational Efficiency
  • Client Relationships
  • Team Building/Leadership
  • Staff Training
  • Microsoft Office Expertise

Timeline

Customer Operations Manager, Pathology

Tempus
04.2022 - Current

Partner Operations Lead, Infectious Disease

Tempus
10.2021 - 04.2022

Lead Surgical Pathology Technologist

Northwestern Memorial Hospital
01.2020 - 10.2021

Histology Lab Assistant

Northwestern Memorial Hospital
08.2019 - 12.2020

Teachers Assistant

Loyola University Chicago
06.2018 - 08.2019

Certified Nursing Assistant

HCR Manor Care
12.2015 - 08.2018

Volunteer

Alexian Brothers Hospital
09.2014 - 08.2017

Masters in Public Health -

Chamberlain University

Bachelor of Science - Biology

Loyola University of Chicago

Associates in Arts & Science -

William Rainey Harper College

Similar Profiles

CREATE PROFILE
Angela Bala