Angela Balla
Sylvania,OH
Summary
Financial Relationship Banker with 23 years of banking experience seeking a support role that will demonstrate my ability to effectively manage customer relationships.
Overview
18
18
years of professional experience
Work History
Financial Relationship Banker
Huntington Bank
Lambertville, MI
01.2023 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
Assistant Manager
Huntington Bank
Lambertville, MI
04.2021 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strong working relationships with staff, fostering a positive work environment.
Main Branch Service Manager
Huntington Bank
Sylvania, OH
01.2017 - 08.2020
- Trained staff in bank products, operations procedures and successful sales strategies.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Developed strategic plans for day-to-day financial operations.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Branch Service Manager
Huntington Bank
Lambertville, MI
09.2014 - 01.2017
- Trained staff in bank products, operations procedures and successful sales strategies.
- Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
Teller Supervisor
Bank of America
Lambertville, MI
10.2006 - 09.2014
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Increased team productivity with regular coaching and performance feedback sessions.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Education
Bedford High School
Temperance, MI06.2001
Skills
Communication
Attention to Detail
Interpersonal Skills
Efficient
Customer Service
Timeline
Financial Relationship Banker
Huntington Bank
01.2023 - Current
Assistant Manager
Huntington Bank
04.2021 - 01.2023
Main Branch Service Manager
Huntington Bank
01.2017 - 08.2020
Branch Service Manager
Huntington Bank
09.2014 - 01.2017
Teller Supervisor
Bank of America
10.2006 - 09.2014
Bedford High School