Angela Bane
Remote Customer Service Agent
Munhall,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Agent
Contact One Answering Service
Pittsburgh, PA
09.2017 - 12.2019
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted customers to return routine and general calls promptly.
- Addressed customer account discrepancies and concerns.
- Notating each call and following it through till it is closed within each client's preferences.
- Sales and Scheduling
Customer Service Representative
Full Service Networking
Pittsburgh, PA
06.2013 - 08.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Agent
Alorica
West Mifflin, PA
05.2005 - 12.2009
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Mckeesport Area Senior High School
Mc Keesport, PA 09.1984 - 10.1989
Skills
Outstanding communication skills
Documentation and reporting
Service-oriented self-starter
Customer Relations
Empathetic and genuine
Complaint resolution
Timeline
Customer Service Agent
Contact One Answering Service
09.2017 - 12.2019
Customer Service Representative
Full Service Networking
06.2013 - 08.2016
Customer Service Agent
Alorica
05.2005 - 12.2009
GED -
Mckeesport Area Senior High School
09.1984 - 10.1989