Angela Bane
Customer Service Representative
Homestead,PA
Summary
Articulate Answering Service Operator with five years of experience in fast-paced call center settings. Offering excellent communication skills and quickly building rapport with callers.
Overview
7
7
years of professional experience
Work History
Answering Service Operator
Contact One
09.2017 - 12.2019
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
Customer Service Representative
Full Service Network
01.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered sales, advice and assistance to customers, paying attention to special needs or wants.
Answering Service Operator
Monroeville Answering Service
03.2013 - 07.2014
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Relayed and transcribed written and verbal messages to personnel.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
GED -
Mckeesport Area Senior High School
Mc Keesport, PA11.1989
Skills
- Call Connections
- Electronic Filing System
- Connection Management
- Documenting Calls
- Closing Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Answering Service Operator
Contact One
09.2017 - 12.2019
Customer Service Representative
Full Service Network
01.2015 - 08.2016
Answering Service Operator
Monroeville Answering Service
03.2013 - 07.2014
GED -
Mckeesport Area Senior High School