Sheri Thompson
Port Angeles,WA
Summary
Friendly and positive Answering Service Operator with successful career in call center settings. Proven success processing high volume of calls and maintaining efficiency in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly for excellent service. Caring and helpful Answering Service Operator with [Number]-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.
Overview
32
32
years of professional experience
Work History
Answering Service Operator and Dispatcher
Security Services Northwest
Sequim, WA
10.2019 - Current
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to on-call personnel.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
Fitness Instructor and Personal Trainer, Owner
Fitness MD Gym
Barstow, CA
03.2001 - 02.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Consulted with customers to assess needs and propose optimal solutions.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise and stretching.
Car Sales Professional
Wilder Toyota
Port Angeles, WA
05.2013 - 01.2017
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Tracked down hard-to-find merchandise at diverse locations.
Store Manager
Zales Jewelers
San Diego , CA
10.1995 - 05.1999
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate of Science - Geological And Earth Sciences
Coastline Community College
Fountain Valley, CA06.2010
Certified Personal Trainer - Strength Training And Nutrition Coaching
ACE
San Diego, CA12.2001
Skills
- Office Meetings
- Product Availability
- Cash Register Operations
- Telephone Reception
- Client Satisfaction
- Special Requests
- Client Communication
- Supply Restocking
- Credit Card Transaction Processing
- Front Desk Management
- Emergency Situation Response
- Operating Telephones
- Information Updates
- Product Launching
- Administrative Support
- Building Relationships
- Personnel Management
- Store Layouts
- Call Connections
- Purchase Orders
- Customer Experience
- Documenting Calls
- Problem Resolution
- Problem Research and Resolution
- Caller Assistance
- Welcoming Customers
- Daily Reports
- Inventory Control
- Public Relations
- Staff Support
- Company Standards
- Store Presentation
- Continuous Improvement
- Customer Care
My Jack Russell Terrier
Pixie is a sweet 4 year old canine who demands training and exercise. I take her where ever I go when off work.
She lost her sister last year and is looking for a companion soon. We plan on surprising her with a corgi puppy this winter.
She is a source of comfort to me, when I am home alone.
Timeline
Answering Service Operator and Dispatcher
Security Services Northwest
10.2019 - Current
Car Sales Professional
Wilder Toyota
05.2013 - 01.2017
Fitness Instructor and Personal Trainer, Owner
Fitness MD Gym
03.2001 - 02.2023
Store Manager
Zales Jewelers
10.1995 - 05.1999
Associate of Science - Geological And Earth Sciences
Coastline Community College
Certified Personal Trainer - Strength Training And Nutrition Coaching
ACE