Angela Bannister
Milwaukee
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Kroger through empathetic service and efficient problem-solving. Skilled in critical thinking and data entry, I spearheaded initiatives to improve online user experience, significantly contributing to team efforts in elevating service standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kroger
05.2017 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience..
- Excelled in creating delightful customer interactions with comprehensive understanding of services.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kroger
05.2017 - 01.2025
High School Diploma -
Milwaukee Area Technical College
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