Angela Bardwell
Burnsville,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Waytek Wire
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally with 100% accuracy,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Customer Service Representative
AMB Business Solutions, LLC
05.2018 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity with 96% increase in personal sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Paraeducator, Special Education
Independent School District
10.2014 - 10.2017
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Led activities that developed students' physical, emotional, and social growth.
Education
Associate of Science - Certified Massage Therapy
Bryman Institute
Eagan, MN05.2005
High School Diploma -
Kennedy Senior High School
Bloomington, MNSkills
- Customer Account Management
- Clerical Support
- Team Development
- Order Processing
- Customer Relations
- Sales Expertise
- Records Preparation
Timeline
Customer Service Representative
Waytek Wire
06.2021 - Current
Customer Service Representative
AMB Business Solutions, LLC
05.2018 - 06.2021
Paraeducator, Special Education
Independent School District
10.2014 - 10.2017
Associate of Science - Certified Massage Therapy
Bryman Institute
High School Diploma -
Kennedy Senior High School
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