Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Basurto

Alamogordo

Summary

Dynamic customer service professional with over 20 years experience in the food and beverage industry, and now a proven track record with Accenture, excelling in customer inquiry resolution and data entry accuracy. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Skilled in active listening and critical thinking, fostering positive service experiences and driving team success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Accenture
Remote
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Green Health CBD
Alamogordo, NM
12.2018 - 10.2023
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented effective merchandising strategies to maximize product visibility and sales.
  • Conducted regular audits of stock levels, ensuring compliance with regulatory requirements.
  • Managed inventory control, cash control, and store opening and closing procedures, reconciling daily sales transactions to balance and log day-to-day revenue.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Ensured compliance with all applicable laws, regulations, policies.
  • Increased community engagement by participating in local events, raising store's profile.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

No Degree - Medical Administration

Central New Mexico Community College
Albuquerque, NM

Skills

  • Customer service
  • Data entry accuracy
  • Cash handling procedures
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Appointment scheduling
  • Live chat support
  • Seasoned hospitality professional
  • POS system operation
  • Detail-oriented

Timeline

Customer Service Representative

Accenture
04.2024 - Current

Store Manager

Green Health CBD
12.2018 - 10.2023

No Degree - Medical Administration

Central New Mexico Community College