Angela Bates
Canton,OH
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Aultman Hospital Breast Surgery
Canton, OH
05.2025 - Current
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Patient Service Representative
Aultman Hospital Breast Surgery
Canton, OH
01.2025 - 05.2025
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Adhered to HIPAA regulations when handling confidential patient information.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained accurate records of services provided during each visit or procedure.
- Answered incoming calls in a professional manner.
- Assisted with the completion of medical forms and records.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Performed administrative duties such as filing, faxing, photocopying.
- Provided customer service by answering patient questions and addressing concerns.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Patient Transporter
Aultman Hospital
Canton, OH
10.2022 - 01.2023
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Operated lift devices such as stair chairs safely and efficiently.
- Greeted and assisted patients in wheelchairs to their appointments.
- Recorded accurate times of departure and arrival on log sheets.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Collected patient information from nursing staff prior to transport.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Provided timely transportation services for outpatients to various medical facilities.
- Checked all medical documents for accuracy prior to transporting patients.
- Monitored vital signs during transport when required by the facility or physician orders.
- Participated in emergency drills, understanding the role of patient transport in emergency situations.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
Education
Graduate Certificate - Medical Assistant
Aultman College of Nursing
Canton, OH05-2025
Skills
- Patient care
- Medical record management
- Electronic health records
- Appointment scheduling
- Customer service
- Insurance verification
Timeline
Medical Assistant
Aultman Hospital Breast Surgery
05.2025 - Current
Patient Service Representative
Aultman Hospital Breast Surgery
01.2025 - 05.2025
Patient Transporter
Aultman Hospital
10.2022 - 01.2023
Graduate Certificate - Medical Assistant
Aultman College of Nursing