Angela Bayless
Gassville,Arkansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Financial Services Representative
BAXTER REGIONAL MEDICAL CENTER
MOUNTIAN HOME, AR
01.2020 - Current
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Medical Biller and Coder
NORTH ARKANSAS MEDICIAL ASSOCAITES
Mountain Home, AR
01.2003 - 03.2005
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Medical Receptionist
FAYETEVILLE FAMILY PRACTICE
Fayetteville, AR
08.1997 - 05.2002
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
Education
Cotter, AR
05.1993
Skills
- Customer Advising and Referral
- Credit Accounts
- Financial Documentation
- Financial Counseling
- Correspondence Sorting and Filing
- Problem Identification
- Patient Registration
- Customer Inquiries
- Reminder Calls
- Diagnostic Codes
- Organizational Skills
Timeline
Patient Financial Services Representative
BAXTER REGIONAL MEDICAL CENTER
01.2020 - Current
Medical Biller and Coder
NORTH ARKANSAS MEDICIAL ASSOCAITES
01.2003 - 03.2005
Medical Receptionist
FAYETEVILLE FAMILY PRACTICE
08.1997 - 05.2002
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