Charlandie Charite
Lauderdale Lakes,FL
Summary
Healthcare professional with 3+ years of experience in patient registration, financial counseling, insurance verification, and front-desk operations. Skilled in EHR systems, authorizations, and accurate documentation. Strong communicator committed to patient advocacy, HIPAA compliance, and supporting clinical teams to ensure smooth and efficient workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Memorial Primary Care
Miramar, FL
11.2025 - 02.2026
- Provided high-quality customer service by addressing patient concerns promptly and professionally.
- Collected and verified patient demographics and insurance, secured consent forms, and clarified policies to ensure compliance.
- Verified eligibility, obtained authorizations/pre-certifications, and determined correct filing order.
- Managed discharges, coordinated follow-ups and referrals, and verified physician orders to streamline patient transitions.
- Collected patient payments, provided accurate estimates, and balanced daily deposits to maintain financial integrity.
Patient Financial Advocate
Conifer Health Revenue Cycle Solutions
Boca Raton, FL
06.2024 - 10.2025
- Determined patient eligibility for Medicaid, Medicare, and financial assistance programs.
- Educated patients on benefits, coverage limits, and financial responsibilities.
- Completed and submitted state and federal assistance applications.
- Verified insurance coverage and coordinated benefits across multiple plans.
- Maintained accurate electronic records and communicated eligibility results to care teams.
- Ensured HIPAA and state compliance while providing financial counseling.
Registrar
Nicklaus Children's Hospital
Fort Lauderdale, FL
02.2024 - 05.2024
- Registered and pre-registered patients; verified demographics and insurance.
- Obtained authorizations, referrals, consents, and verified legal guardianship for minors.
- Followed HIPAA and EMTALA guidelines while supporting patient needs and clinical staff.
- Informed patients of co-pays and balances; collected payments.
Patient Service Representative
Humana / CenterWell Pharmacy
FL
08.2022 - 02.2024
- Managed high-volume inbound and outbound patient calls.
- Assisted patients with appointments, prescriptions, and benefit questions.
- Verified insurance and updated patient information in the system.
- Documented all interactions accurately in electronic records.
- Resolved concerns and escalated issues when necessary.
- Coordinated communication between patients, providers, and pharmacy staff.
Pharmacy Assistant
Walgreens
Lauderdale Lakes, FL
08.2021 - 08.2022
- Assisted pharmacists with prescription preparation and dispensing.
- Answered customer questions about prescriptions and OTC products.
- Maintained accurate patient records and HIPAA compliance.
- Managed inventory, stocking, and expiration checks.
- Processed insurance claims and verified coverage.
Team Member
KFC Restaurant
Plantation, FL
09.2020 - 07.2021
- Processed customer orders and operated cash register efficiently.
- Assisted with food preparation while ensuring workspace cleanliness.
- Collaborated with team members to enhance operational efficiency.
Team Member
Little Caesars Pizza
Pompano Beach, FL
06.2019 - 08.2020
- Processed customer orders, ensuring accurate transactions and timely service.
- Assisted with food preparation and maintained cleanliness to uphold health standards.
- Supported team operations, contributing to smooth service flow during peak hours.
Education
Sterile Processing Technician Certification Program -
Miami Dade College
Miami, FLHigh School Diploma -
Pace Center for Girls
Wilton Manors, FLSkills
- Patient financial counseling
- Insurance verification & authorizations
- Claims processing
- Patient registration & scheduling
- EHR systems
- Medical documentation compliance
- Customer service & call handling
- Front office & clerical support
- Referral coordination
- Sterilization techniques
- Infection control
- Sterile storage
Certification
- Basic Life Support (BLS)
- Sterile Processing Technician Certification - In Progress
Timeline
Patient Financial Services Representative
Memorial Primary Care
11.2025 - 02.2026
Patient Financial Advocate
Conifer Health Revenue Cycle Solutions
06.2024 - 10.2025
Registrar
Nicklaus Children's Hospital
02.2024 - 05.2024
Patient Service Representative
Humana / CenterWell Pharmacy
08.2022 - 02.2024
Pharmacy Assistant
Walgreens
08.2021 - 08.2022
Team Member
KFC Restaurant
09.2020 - 07.2021
Team Member
Little Caesars Pizza
06.2019 - 08.2020
Sterile Processing Technician Certification Program -
Miami Dade College
High School Diploma -
Pace Center for Girls