Angela Benavidez
Kyle
Summary
Skilled in verbal and written communication and proficient in Microsoft Office, I excel in customer service and sales, notably at JC Penny Co, where I enhanced customer satisfaction and increased sales. My expertise includes mentoring, complaint resolution, and multitasking, driving significant improvements in consumer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Fine Jewelry Sales Associate
JC Penny Co
San Marcos
09.2018 - 09.2019
- Processed sales transactions using point-of-sale systems.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Handled returns and exchanges according to company policies.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Increased sales through effectively helping customers choose products to represent specific needs.
Customer Service Representative
General Dynamics
Las Cruces
03.2014 - 09.2014
- Receive incoming calls made to the Consumer Protection Agency helpline.
- Assist consumers with various issues, such as documenting and submitting complaints for further investigation by the agency.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Behavioral Sciences
University of Arizona Global Campus
Kyle TX10-2025
Skills
- Mentoring and training
- Microsoft Office
- Complaint resolution
- Account updating
- Multitasking and organization
- Product education
- Typing proficiency
- Problem resolution
- Verbal and written communication
Languages
Spanish
Limited
Timeline
Fine Jewelry Sales Associate
JC Penny Co
09.2018 - 09.2019
Customer Service Representative
General Dynamics
03.2014 - 09.2014
Bachelor of Science - Behavioral Sciences
University of Arizona Global Campus
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