Angela Benavidez
Kyle
Summary
Skilled in verbal and written communication and proficient in Microsoft Office, I excel in customer service and sales, notably at JC Penny Co, where I enhanced customer satisfaction and increased sales. My expertise includes mentoring, complaint resolution, and multitasking, driving significant improvements in consumer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Fine Jewelry Sales Associate
JC Penny Co
San Marcos
09.2018 - 09.2019
- Processed sales transactions using point-of-sale systems.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Handled returns and exchanges according to company policies.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Increased sales through effectively helping customers choose products to represent specific needs.
Customer Service Representative
General Dynamics
Las Cruces
03.2014 - 09.2014
- Receive incoming calls made to the Consumer Protection Agency helpline.
- Assist consumers with various issues, such as documenting and submitting complaints for further investigation by the agency.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - Behavioral Sciences
University of Arizona Global Campus
Kyle TX10-2025
Skills
- Mentoring and training
- Microsoft Office
- Complaint resolution
- Account updating
- Multitasking and organization
- Product education
- Typing proficiency
- Problem resolution
- Verbal and written communication
Languages
Spanish
Limited
Timeline
Fine Jewelry Sales Associate
JC Penny Co
09.2018 - 09.2019
Customer Service Representative
General Dynamics
03.2014 - 09.2014
Bachelor of Science - Behavioral Sciences
University of Arizona Global Campus
Similar Profiles
Hailey PawlakHailey Pawlak
Sales Associate at JC Penny CoSales Associate at JC Penny Co
Leylani StronzaLeylani Stronza
Beauty Advisor at JC Penny CoBeauty Advisor at JC Penny Co
Christina TwitchellChristina Twitchell
Sales Associate at JC Penny CoSales Associate at JC Penny Co