Angela Beveridge
Southport,QLD
Summary
Experienced store manager specializing in retail location management. Polished professional skilled in training employees in customer service etiquette and sales techniques. Gifted in overseeing all aspects of customer-facing and back-end operations, ensuring seamless and efficient processes.
Overview
18
18
years of professional experience
Work History
Store Manager
Sunglass Hut
Gold Coast
02.2022 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
MULTI-SITE STORE MANAGER
Sunglass Hut
Sydney
03.2019 - 01.2022
- Managed daily operations to ensure smooth functioning of the stores, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Stylist Sales Associate
Rockwear
Toowoomba And Sydney
03.2017 - 03.2020
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
CUSTOMER SERVICE/SUPERVISION/2IC Manager
Woolworths
Toowoomba
03.2007 - 11.2019
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Help customers in store by answering questions or providing directions
- Maintain cleanliness and orderliness of the grocery department, including aisles, displays and storage areas
- Receive deliveries, verify inventory and accurately update stock records
- Stock shelves and rotate stock
- Operate cash registers, process returns and handling cash and card payments
Education
12 Certificate -
St Ursula's College - Toowoomba
01.2009
Skills
- Attention to detail
- Critical thinking
- Problem solving / Critical thinking
- Ability to work in a team as well as alone
- Strong work ethic
- Excellent communication skills
- Leadership qualities
- Time management
- Strong computer skills (word, excel ect)
- Detail oriented
- Customer Service
- Store operations
Summary
Responsible and reliable, Flexible and quick to learn, Active listening skills, Shipment and order processing, Motivated team player, Exceptional customer service, Inventory management, Skilled problem solver, POS systems knowledge, Professional who excels in fast paced environments with extensive experience in customer service, merchandising, POS systems and cash handling. Motivated professional considered talented leader and driven problem solver. Brings over 10 years of experience in retail roles. Offers outstanding attention to detail, sales and people management.
References
References available upon request
Interest and Hobbies
- Travelling
- Healthy living / gym
- Food / Cooking
- Walking / being outside at the beach
Timeline
Store Manager
Sunglass Hut
02.2022 - Current
MULTI-SITE STORE MANAGER
Sunglass Hut
03.2019 - 01.2022
Stylist Sales Associate
Rockwear
03.2017 - 03.2020
CUSTOMER SERVICE/SUPERVISION/2IC Manager
Woolworths
03.2007 - 11.2019
12 Certificate -
St Ursula's College - Toowoomba