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Angela Blakely
Virtual Assistant
Itasca,IL
Summary
Organized and dedicated Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Virtual Office Assistant
SheBlossums, LLC
Remote
11.2021 - Current
- Created and implemented standard operating procedures for records handling.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Used Microsoft Office to prepare various correspondence, reports and other written material.
- Manage two calendars to strategically coordinate meetings, appointments and events.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Virtual Assistant
SDE Enterprises, LLC
Remote
11.2019 - 11.2021
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Executed travel arrangements by researching and booking flights and accommodations.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
Virtual Administrative Assistant
IUTBU, LLC
Remote
09.2016 - 11.2019
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Coordinated Skype calls across multiple time zones.
- Wrote press releases and posted updates to social media.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
Education
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Carbondale, IL 08.2007 - 12.2011
Skills
Meeting arrangements
Filing and data archiving
Administrative support
Scheduling and calendar management
Social media knowledge
Multi-line phone proficiency
Sorting and labeling
Business correspondence
Records management
Customer and client relations
Scheduling
Travel planning
Customer relations and communications
Office administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Honor Society - 2009-2010
Certification
Certified Domestic Violence Mentor - 09/2022 - current
Interests
Traveling
Nature Walks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Certified Domestic Violence Mentor - 09/2022 - current
09-2022
Virtual Office Assistant
SheBlossums, LLC
11.2021 - Current
Certified Life Coach - 12/2020 - current
12-2020
Virtual Assistant
SDE Enterprises, LLC
11.2019 - 11.2021
Virtual Administrative Assistant
IUTBU, LLC
09.2016 - 11.2019
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
08.2007 - 12.2011