Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angela Booker

Brownsburg,IN

Summary

Accomplished business professional with a background in finance, banking, and customer service. Excellent reputation for resolving problems and team collaboration.

Overview

31
31
years of professional experience

Work History

Vice President/Partner

The Deck Store, Inc
Indianapolis, IN
01.2006 - Current

Owner/partner of retail store selling composite decking and railing. The store was sold on March 1, 2022 to a larger deck company. Responsibilities include:

  • Consult with contractors and homeowners to learn about products and installation.
  • Answered phone calls and placed orders.
  • Handled accounts receivable and invoicing to larger contractors, including past due accounts.
  • Worked with distributors in the ordering of materials.
  • Payroll, tax reports and filings.
  • Proficient in Quickbooks.

Branch Manager

National City Bank
Brownsburg, IN
05.1997 - 02.2004

Focused on team building, goal setting for bank branches. I managed balancing of tellers, customer deposits, opening accounts ,and loan processing. I was awarded Branch of the Month on several occasions for meeting and exceeding expectations for new deposits, loan lending, and building customer base.

Assistant Branch Manager

North Salem State Bank
Danville, IN
05.1988 - 06.1996

I started my banking career working from the bottom up. I was put in bookkeeping and processed checks and pulled statements. I became the back up check processor and bank balancer for the bank. I learn the position of teller. I worked daily with customers making deposits and withdrawals and loan payments. I progressed to the loan department processing loan documents and working customer loan files. I made sure all loan documentation was correct, insurance policies were not expired, and filed appropriate security forms. I was promoted to train new employees and helped open new branches.

Education

Business Management

Indiana State University
Terre Haute, IN

Skills

  • Leadership and People Development
  • Relationship and Team Building
  • Executive Leadership
  • Organizational Development
  • Employee Motivation and Performance
  • Judgement and Decision Making
  • Human Resources Oversight
  • Intuit QuickBooks
  • Adaptable and Flexible
  • Understanding Customer Needs
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Responding to Difficult Customers

Timeline

Vice President/Partner

The Deck Store, Inc
01.2006 - Current

Branch Manager

National City Bank
05.1997 - 02.2004

Assistant Branch Manager

North Salem State Bank
05.1988 - 06.1996

Business Management

Indiana State University
Angela Booker