Angela Bowden
Summary
Dedicated professional candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills.
Overview
23
23
years of professional experience
Work History
PATIENT ADVOCATE
ELEVATE PFS
ONE CHILDREN'S PLAZA Saint Louis, MO 63110
03.2023 - Current
- Assisted uninsured patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Verified patient insurance eligibility and entered patient information into system.
BENEFIT PROGRAM TECHNICIAN/Child Support Specialist
FAMILY SUPPORT DIVISION
111 N. WAINWRIGHT, ST. LOUIS MO 63101
12.2000 - 03.2023
- Streamlined application processes for improved efficiency and quicker response times.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure compliance in all benefit program administration.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
No Degree - Psychology
Columbia College
Saint Louis, MOSkills
- Caseload Management
- Verbal and Written Communication
- Activity Monitoring
- Quality Assurance
- Customer Service
- Time Management
- Documenting and Recording Information
Timeline
PATIENT ADVOCATE
ELEVATE PFS
03.2023 - Current
BENEFIT PROGRAM TECHNICIAN/Child Support Specialist
FAMILY SUPPORT DIVISION
12.2000 - 03.2023
No Degree - Psychology
Columbia College