Angela Bowden
Summary
Dedicated professional candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills.
Overview
23
23
years of professional experience
Work History
PATIENT ADVOCATE
ELEVATE PFS
03.2023 - Current
- Assisted uninsured patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Verified patient insurance eligibility and entered patient information into system.
BENEFIT PROGRAM TECHNICIAN/Child Support Specialist
FAMILY SUPPORT DIVISION
12.2000 - 03.2023
- Streamlined application processes for improved efficiency and quicker response times.
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, ensuring a positive experience for each individual.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure compliance in all benefit program administration.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
- Managed a high caseload effectively by prioritizing tasks based on urgency and importance while maintaining attention to detail.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
No Degree - Psychology
Columbia College
Saint Louis, MOSkills
- Caseload Management
- Verbal and Written Communication
- Activity Monitoring
- Quality Assurance
- Customer Service
- Time Management
- Documenting and Recording Information
Timeline
PATIENT ADVOCATE
ELEVATE PFS
03.2023 - Current
BENEFIT PROGRAM TECHNICIAN/Child Support Specialist
FAMILY SUPPORT DIVISION
12.2000 - 03.2023
No Degree - Psychology
Columbia College