Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandy Heard

Atlanta,GA

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position within an organization that fosters an environment that offers opportunities for training, career growth and advancement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Advocate

ElevatePFS
Marietta, GA
08.2024 - Current
  • Evaluated uninsured patients to determine viability for federal, state, and county aid programs.
  • Collaborated with hospital personnel, case managers, and finance counselors.
  • Documented case details consistently and accurately in company databases and hospital systems.

Senior Probation Officer

Florida Department of Corrections
Fort Myers, FL
10.2018 - 08.2024
  • Administered supervision for various offender categories.
  • Conducted surveillance using electronic tracking tools.
  • Investigated cases and ensured timely reporting of violations to judicial authorities.

Reimbursement Specialist

Option Care
Fort Myers, FL
05.2018 - 01.2019
  • Submitted invoices promptly and accurately to payers in accordance with contract terms.
  • Ensured correctness in quantity assessment and pricing of all drug charges.
  • Validated all required documentation for completeness prior to processing claims.

Medical Collections Specialist

Healthcare Support Staffing
Fort Myers, FL
11.2017 - 04.2018
  • Investigated denied or underpaid claims to pinpoint reasons for billing issues.
  • Completed appeals submission processes with accuracy.
  • Monitored claims for prompt payment.

Corporate DWO Specialist

Option Care
Machesney Park, IL
12.2016 - 11.2017
  • Produced required medical orders to facilitate Medicare invoicing.
  • Worked closely with physicians and other healthcare providers to ensure that signed documents were returned and completed correctly.

Medicare Reimbursement Specialist

Option Care
Machesney Park, IL
09.2015 - 11.2016
  • Ensured timely and precise billing compliance with Medicare requirements.
  • Checked billing accuracy by comparing with contract provisions.
  • Secured and organized required documentation prior to billing initiation.

Education

Bachelor of Science - Social And Criminal Justice

Ashford University
Clinton, IA
06.2011

Associate of Applied Science - Criminal Justice

Rasmussen College
Rockford, IL
06.2009

Associate of Applied Science - Medical Assistant

Rockford Business College
Rockford, IL
06.2005

Medical Assistant

Georiga School of Phelbotomy
Atlanta, GA

Skills

  • Detail-Oriented Data Management
  • Crisis Management
  • EMR Systems Management
  • Patient Record Management
  • Verbal and written communication
  • HIPAA compliance
  • Vital signs monitoring
  • Caseload management
  • Insurance verification
  • Medical billing basics

Certification

  • Certified Medical Assistant License Pending
  • Certified General Instructor
  • BLS Certified

Timeline

Patient Advocate

ElevatePFS
08.2024 - Current

Senior Probation Officer

Florida Department of Corrections
10.2018 - 08.2024

Reimbursement Specialist

Option Care
05.2018 - 01.2019

Medical Collections Specialist

Healthcare Support Staffing
11.2017 - 04.2018

Corporate DWO Specialist

Option Care
12.2016 - 11.2017

Medicare Reimbursement Specialist

Option Care
09.2015 - 11.2016

Bachelor of Science - Social And Criminal Justice

Ashford University

Associate of Applied Science - Criminal Justice

Rasmussen College

Associate of Applied Science - Medical Assistant

Rockford Business College

Medical Assistant

Georiga School of Phelbotomy

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Brandy Heard