NINA VANG
Broken Arrow
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Advocate
Elevate patient financial solution
Tulsa
01.2025 - Current
- Assisted patients in understanding financial assistance options and healthcare coverage.
- Coordinated with insurance companies to clarify coverage details for patients.
Kitter
Chinook medical gear
Tulsa
05.2023 - 01.2025
- Built and custom kits for military, government, and pre-health hospital care.
- Collaborated with team members to improve workflow efficiency.
Industrial Sewing Machine Operator
Clear Edge Filtration
Tulsa
03.2013 - 10.2021
- Observed machine production to check operations and proactively adjust settings to maintain targets
- Examined incoming materials and compared to documentation for accuracy and quality
Lead
Panda Express Restaurant Group
Tulsa
04.2009 - 12.2012
- Resolving customer complaints efficiently and professional.
- Completed day-to-day duties accurately and efficiently.
Optical Lab Technician
Eye Mart
Tulsa
02.2008 - 04.2009
- Communicated with clients regarding their eye wear needs and preferences
- Interpreted prescriptions for eyeglasses and contact lenses to prepare orders for production
Telemarketer
CCI Communication
Fresno
03.2007 - 02.2008
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Conducted client or market surveys to obtain information about potential customers
Education
High school diploma -
Cornerstone
Skills
- Detail-oriented
- Time management
- Healthcare coverage
- Application support
- Hospital patient screening
- Phone and email etiquette
- Insurance verification
- Data entry
Certification
- Basic Life Support
- First Aid/CPR
Languages
- Hmong
- Bilingual
Timeline
Patient Advocate
Elevate patient financial solution
01.2025 - Current
Kitter
Chinook medical gear
05.2023 - 01.2025
Industrial Sewing Machine Operator
Clear Edge Filtration
03.2013 - 10.2021
Lead
Panda Express Restaurant Group
04.2009 - 12.2012
Optical Lab Technician
Eye Mart
02.2008 - 04.2009
Telemarketer
CCI Communication
03.2007 - 02.2008
High school diploma -
Cornerstone
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