Angela Bowman
Washington,DC
Summary
Dynamic Assistant Store Manager with over 8 years of experience in team supervision and training. Expertise in complaint resolution and relationship building, contributing to improved customer satisfaction and sales performance.
Overview
14
14
years of professional experience
Work History
Beauty Advisor
Lancome
Arlington, VA
06.2025 - Current
- Executed opening and closing procedures, including counting money drawer contents at shift's end.
- Recommended treatment and styling products to address customer needs and concerns.
- Demonstrated makeup application techniques for eyeshadow, eyeliner, mascara, blush, and lipstick.
- Sanitized work areas and maintained stock to meet cleanliness and visual merchandising standards.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Assistant Store Manager
William and Sonoma
Tysons Corner, Virginia
10.2015 - 01.2023
- Trained and supervised sales associates to enhance customer service skills.
- Coordinated inventory management, including stock replenishment and product displays.
- Implemented visual merchandising strategies to maintain store aesthetics and brand standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant Store Manager
Cache
Tysons Corner, Virginia
12.2012 - 05.2015
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Conducted staff meetings to communicate goals and expectations effectively.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Arts - Arts Education
Vance Community College
Henderson, NC06-1995
High School Diploma -
Low Country
Charleston, SC06-1992
Skills
- Team supervision
- Staff training
- Complaint resolution
- Problem solving
- Effective communication
- Skincare consultation
- Beauty product demonstration
- Relationship building and management
- Leadership skills
Timeline
Beauty Advisor
Lancome
06.2025 - Current
Assistant Store Manager
William and Sonoma
10.2015 - 01.2023
Assistant Store Manager
Cache
12.2012 - 05.2015
Associate of Arts - Arts Education
Vance Community College
High School Diploma -
Low Country