Angela Braden
Aire Master
Sand Springs,OK
2027
years of professional experience
Dynamic professional with extensive experience at Smashburger, excelling in customer service and team leadership. Proven track record in inventory control and operations oversight, enhancing store performance and guest satisfaction. Adept at training staff and resolving issues, fostering a positive environment while driving sales and operational efficiency.
Work History
Assistant Store Manager
- Supervised daily restaurant operations, ensuring consistent service, cleanliness, and food safety standards.
- Trained new team members on station procedures, guest service expectations, and operational workflows.
- Monitored labor, scheduling, and shift coverage to support efficient staffing levels.
- Managed inventory counts, restocking, and product rotation to reduce shortages and waste.
- Resolved guest concerns promptly, maintaining positive service experiences and brand standards.
- Supported cash handling, register reconciliation, and shift change procedures with accuracy.
- Coordinated with store leadership to execute opening, closing, and daily operational tasks.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Casino Cashier
- Processed cash, chips, and voucher transactions accurately for casino guests.
- Balanced cash drawer and reconciled payouts to maintain payment accuracy.
- Verified guest identification and followed gaming compliance procedures.
- Resolved cashier discrepancies and escalated issues according to policy.
- Maintained organized till records and secured cash handling areas.
- Assisted guests with chip redemption, ticket cashout, and transaction questions.
- Applied casino cage procedures to support smooth daily operations.
- Communicated clearly with cage and floor staff to coordinate transaction flow.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized advanced problem-solving skills when addressing complex customer inquiries or troubleshooting technical issues with equipment.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
Sales and Service Representative
12 Years 3 Months- Assisted customers with product inquiries, service scheduling, and follow-up communication.
- Prepared accurate estimates, invoices, and order details for sales and service requests.
- Resolved customer concerns professionally while maintaining strong service standards.
- Documented calls, work orders, and account details in CRM and scheduling systems.
- Processed payments, updated service records, and verified job completion details.
- Supported sales efforts by identifying customer needs and recommending suitable service options.
Education
High School Diploma
No Degree - Business Administration
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Inventory control
Time management
Team building and leadership
Attention to detail
Customer service management
Staff supervision
POS systems operations
Employee scheduling
Hiring and training
Staff management
Goals and performance
Loss prevention
Microsoft Office Suite
Operations oversight
Operations
Timeline
Sales and Service Representative
Aire Master
07.2014 - 10.2026Read More
Assistant Store Manager
Smashburger
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Casino Cashier
Osage Million Dollar Elm
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Cleveland High School
High School Diploma
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Wright Business College
No Degree from Business Administration
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