Angela Broehl
Harrison
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Family Fare Supermarket. Excelled in resolving high-stress situations, enhancing customer loyalty, and supervising operations to surpass performance goals. Skilled in active listening and cash management, achieving high accuracy in transactions. Cultivated positive work environments, driving staff excellence and operational efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Family Fare Supermarket
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Family Farm and Home
04.2018 - 03.2021
Assistant Manager
Dollar General
09.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Walmart
02.2006 - 09.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John H. Milor
Rialto, CA06-1986
Skills
- Customer service
- Customer assistance
- Team leadership
- Active listening
Accomplishments
I started out as a cashier, was able to move up to customer service and cash office work.
I received a Circle of Excellence Award for going above and beyond Family Fare's expectations
i was chosen as a Circle of Excellence employee in which Family Fare sent me and a guest on an expense paid trip to Florida for 3 days for going above and beyond for the company. I went on stage with the CEO to receive ana ward because when ever they needed me i would come into work.
Timeline
Customer Service Representative
Family Fare Supermarket
03.2021 - Current
Cashier
Family Farm and Home
04.2018 - 03.2021
Assistant Manager
Dollar General
09.2011 - 01.2016
Cashier
Walmart
02.2006 - 09.2011
High School Diploma -
John H. Milor
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