Summary
Work History
Education
Skills
Timeline
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Angela Brokaw

Laurelville,Ohio

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Manager

Dairy Shed Too
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Call Operator

Horizon
Chillicothe, OH
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
  • Managed availability of service through management of shared calendar solution.
  • Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
  • Assisted management in developing new procedures for better call handling, resulting in improved efficiency.
  • Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
  • Streamlined communication with customers by accurately documenting call details and updating records in the database.
  • Demonstrated adaptability by quickly adjusting to changes in company protocols or procedures as necessary, maintaining seamless service quality for callers.
  • Maintained professional relationships with clients through excellent phone etiquette and active listening skills.

Education

Certificate - Business Administration

Pickaway Ross CTC
Chillicothe, OH

Diploma -

Zane Trace High School
Chillicothe, OH
05.2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Strategic planning
  • Customer relationship management (CRM)
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Workforce management

Timeline

Manager

Dairy Shed Too

Call Operator

Horizon

Certificate - Business Administration

Pickaway Ross CTC

Diploma -

Zane Trace High School