Angela Brooks
English Newsom Cellars
Slaton,TX
1
Certification
34
years of professional experience
Results-driven Territory Sales and Merchandising Professional with expertise in cultivating store relationships and executing planograms. Focused on optimizing inventory management and enhancing product placement to elevate customer satisfaction and drive repeat business. Experienced Sales Supervisor skilled in personnel management and coaching, committed to achieving store standards.
Work History
Territory Sales Lead
1 Year 11 Months- Built and maintained strong relationships with store management, facilitating sales growth and addressing operational issues.
- Led merchandising operations across assigned territory, achieving optimal product placement and ensuring planogram compliance.
- Monitored inventory levels and executed promotional displays, analyzing sales trends and identifying growth opportunities.
- Train and supervise merchandising team members, providing guidance on best practices and company standards.
Wine Steward & Demonstrator
4 Years- Set up and hosted wine tastings, showcasing special offerings to enhance customer engagement.
- Answered customer questions, recommended wine selections, and recorded orders accurately to ensure satisfaction.
- Represented establishment professionally, cultivating repeat and referral business.
Retail Merchandiser
4 Months- Executed planograms across multiple store locations with consistency.
- Designed interactive displays to enhance customer experience.
- Organized store racks and displays to create engaging shopping environments and improve customer experience.
- Stocked and labeled merchandise, arranging items by size and color to enhance visual appeal and attract customers.
- Removed damaged, discontinued, and out-of-code items to ensure product quality and safety for customers.
Mobile Sales & Service Representative
2 Years 5 Months- Delivered superior customer experiences through empathy, problem resolution, and tailored recommendations.
- Responded to customer requests with expert support and product knowledge.
- Anticipated customer needs and provided proactive assistance, enhancing service experience.
- Informed customers on billing, payments, and support policies to facilitate understanding.
- Resolved discrepancies in customer accounts to ensure accurate records.
Advanced Technical Support Representative
10 Years 6 Months- Handled high call volumes, resolving complex technical support issues to ensure customer satisfaction.
- Researched and identified effective solutions for technical problems, enhancing user experience.
- Utilized ticketing systems to efficiently process and manage support actions, streamlining resolution workflow.
Lead Cashier
10 Months- Trained and mentored new cashiers on POS operation, customer service, and sales goals, enhancing team readiness.
- Educated employees on merchandising and customer service strategies, improving customer engagement.
- Maintained stock levels, ensuring availability for customer demand.
- Performed store opening, closing, and shift-change procedures with accurate documentation.
Territory Sales Representative
4 Years 5 Months- Cultivated relationships with store personnel to enhance product placement and visibility.
- Managed inventory levels and product rotation to optimize sales performance.
- Coordinated tasks and staff assignments to ensure projects were completed on time and within budget.
General Manager
5 Years 10 Months- Implemented operational strategies to build customer and employee loyalty.
- Managed budgets, employee reviews, training, schedules, and contract negotiations.
- Coached and developed staff, leading to improved operational efficiency.
- Mentored personnel in management principles and industry practices, enhancing their understanding of company procedures.
Assistant Leasing Manager
2 Years 10 Months- Collected and accurately recorded rent payments and fees, ensuring timely processing and financial integrity.
- Verified tenant incomes and processed lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved tenant conflicts regarding noise, parking, and encroachments, fostering a more harmonious living environment.
- Conducted property inspections before and after move-ins.
- Ensured compliance with industry standards and regulations.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
Education
Associate of Arts - Business Administration
Skills
Merchandising management
Planogram compliance
Promotional displays
Inventory forecasting
Territory management
Account management
Sales strategy
Certification
- Certified Medical Office Specialist
- Certified Medical Transcriptionist
- TABC Certified
Timeline
Territory Sales Lead
Anderson Merchandising
12.2024 - CurrentRead More
Retail Merchandiser
SPAR, Inc.
06.2024 - 10.2024Read More
Wine Steward & Demonstrator
English Newsom Cellars
11.2022 - CurrentRead More
Mobile Sales & Service Representative
AT&T Mobility
04.2022 - 09.2024Read More
Advanced Technical Support Representative
AT&T Mobility
10.2011 - 04.2022Read More
Lead Cashier
Goodwill Industry
11.2007 - 09.2008Read More
Territory Sales Representative
Energizer Battery
02.2002 - 07.2006Read More
General Manager
Einstein's Sandwich Shop and Bar
08.1995 - 06.2001Read More
Assistant Leasing Manager
Willow Hill Apartments
08.1992 - 06.1995Read More
South Plains College
Associate of Arts from Business Administration
Read More