Angela Brown
Fairfield ,TX
Summary
Proactive Service BDC/IT Dealership Support Technician with extensive experience in diagnosing and resolving hardware, software, and network issues. Skilled in technical support, ticketing systems to align with business objectives. Bringing strong problem-solving abilities and a commitment to maintaining high-quality customer service.
Overview
13
13
years of professional experience
Work History
Service BDC/IT Support Consultant
Freedom of Fairfield
10.2023 - Current
- Responded to employee inquiries and provided technical assistance over phone, in person or by screen sharing.
- Diagnosed and troubleshot hardware, software and network issues.
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in development of system security protocols.
- Generated reports to track performance and analyze trends.
IT Support Consultant
Freestone Autoplex
05.2012 - Current
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized IT strategies for employees to align technology solutions with business objectives..
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Administrative Assistant to the Executive Director
Freestone CDJR
05.2012 - 10.2023
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Facilitated smooth event coordination by organizing logistics, materials, and guest for parties.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Consistently met or exceeded performance expectations in a fast-paced and dynamic work setting, demonstrating adaptability and resilience under pressure.
- Accelerated problem resolution timeframes by promptly addressing any administrative issues or concerns raised within the office environment.
- Facilitated training and onboarding for incoming office staff.
Education
High School Diploma -
Teague High School
Teague, TX05-1988
Skills
- Ticketing system proficiency
- Desktop support
- Call Center Operations
- Call recordkeeping
- Performance Testing
- Technical Support
- Complaint resolution
Timeline
Service BDC/IT Support Consultant
Freedom of Fairfield
10.2023 - Current
IT Support Consultant
Freestone Autoplex
05.2012 - Current
Administrative Assistant to the Executive Director
Freestone CDJR
05.2012 - 10.2023
High School Diploma -
Teague High School