Josue A Naka
ERLANGER,KY
Summary
Self-discipline, problem-solving skills, passion for technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Consultant
Self-employeed
07.2019 - 09.2022
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Developed and implemented preventive maintenance procedures.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
IT Technician
NATIONAL INSTITUTE FOR PROFESSIONAL PREPARATION
09.2019 - 03.2020
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
Education
PC PRO - Information Technology
TESTOUT CORPORATION
Downers Grove, IL02.2024
IT Essentials - Information Technology
Cisco Networking Academy
San Jose, CA03.2020
Skills
- Problem-Solving
- Active Listening
- Server Management
- Mobile Device Repair
- Equipment Repair
- Ticketing system proficiency
- System Configuration
- Desktop support
- Hardware maintenance
- System Administration
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
French
Native or Bilingual
English
Professional Working
Timeline
IT Technician
NATIONAL INSTITUTE FOR PROFESSIONAL PREPARATION
09.2019 - 03.2020
IT Support Consultant
Self-employeed
07.2019 - 09.2022
PC PRO - Information Technology
TESTOUT CORPORATION
IT Essentials - Information Technology
Cisco Networking Academy