Jeremy De La Rosa
Albany,NY
Summary
Over the last five years, I’ve worked at Best Buy, Target, and a local salon, where I gained a wide range of experience in customer service. At Best Buy, I learned how to explain tech in a way that made sense to people and helped them find exactly what they needed. Target taught me how to handle busy shifts, stay organized, and keep things running smoothly no matter how hectic it got. Working at the salon gave me one-on-one experience with clients and helped me build strong communication and people skills. Altogether, these jobs taught me how to adapt, stay calm under pressure, and connect with all kinds of people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Consultant
Best Buy
08.2023 - Current
- Helped customers find the right tech products by listening to their needs and offering honest, knowledgeable recommendations.
- Diagnosed and repaired electronics like laptops, smartphones, and tablets, both in-store and through Geek Squad service orders.
- Explained technical issues in a way that made sense to customers, no matter their level of tech knowledge.
- Stayed up to date on the latest products and services so I could answer questions confidently and accurately.
- Handled customer concerns and complaints with patience, always aiming to turn a negative into a positive experience.
- Performed software updates, virus removals, and system cleanups to keep customer devices running smoothly.
- Took in devices for repair, managed check-ins/check-outs, and kept track of orders and turnaround times.
- Trained and supported new teammates, sharing tips on customer service and repair tools to help them succeed.
- Worked the register and POS system efficiently, always double-checking for accuracy and offering add-ons like protection plans.
- Kept shelves neat, organized, and stocked, making sure the sales floor looked its best.
- Helped manage inventory, reported low-stock items, and assisted with receiving shipments.
- Balanced customer appointments and walk-ins, making sure everyone was seen quickly and fairly.
- Followed all data privacy and safety protocols when handling customer information and devices.
- Hit or exceeded sales and service goals, especially when it came to repair services and warranty plans.
- Built genuine relationships with regular customers, often remembered by name for offering friendly, reliable help.
Customer Service
Target
09.2021 - 08.2023
- Provided fast and friendly checkout experiences, keeping lines moving while engaging with guests.
- Handled guest service issues with patience and empathy, working to find solutions that left guests satisfied.
- Prepared and served drinks at the in-store Starbucks, maintaining high standards for quality and cleanliness.
- Assisted in the electronics/tech section, helping guests understand products and answering tech-related questions.
- Picked and packed online orders accurately for Drive Up and Order Pickup, often under tight timeframes.
- Ran Drive Up deliveries, bringing orders to guests’ cars quickly and with a positive attitude.
- Helped with cart runs and parking lot organization, ensuring safety and accessibility for all guests.
- Supported closing shifts by packaging returns, zoning shelves, and prepping the floor for the next day.
- Closed down registers, counted tills, and ensured all cash handling procedures were followed accurately.
- Cross-trained in multiple departments, ready to jump in wherever help was needed.
- Maintained a clean and organized workspace, whether in the café, tech, front lanes, or guest services.
- Assisted with seasonal and promotional floor setups, keeping displays fresh and on-brand.
- Balanced speed and accuracy during rushes, especially during holidays and sales events.
- Built strong teamwork with coworkers across departments, helping keep operations smooth and efficient.
- Earned praise from leaders for being dependable, flexible, and always willing to learn something new.
Consultant
Beatriz Beauty Salon
06.2020 - 08.2021
- Folded and sanitized towels regularly to maintain a clean, safe environment for staff and clients.
- Refilled shampoo, conditioner, and disinfectant bottles to keep stations fully stocked throughout the day.
- Scheduled and managed client appointments, adjusting for limited capacity and health protocols during COVID.
- Answered phone calls to assist with booking, cancellations, and general questions about safety procedures.
- Helped maintain a calm and welcoming atmosphere for clients, even during uncertain and high-stress times.
Education
Cyber Security
University At Albany
Albany, NY06-2027
Cyber Security
Newburgh Free Academy
Newburgh, NY06-2022
Skills
- Ticketing system proficiency
- Desktop support
- Problem-solving
- Complaint handling
- Data entry
- Bilingual
- Help desk support
- Quality assurance
- Product knowledge
- Active listening
- Payment processing
- Technical troubleshooting
- Time management
- Multitasking and organization
Certification
Testout Security Pro Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Consultant
Best Buy
08.2023 - Current
Customer Service
Target
09.2021 - 08.2023
Consultant
Beatriz Beauty Salon
06.2020 - 08.2021
Cyber Security
University At Albany
Cyber Security
Newburgh Free Academy
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