Angela Burgess
Archer,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Service Manager
Turner Pest Control
Gainesville, FL
10.2021 - Current
- Provided leadership and direction to staff members to ensure successful completion of projects.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and addressing any concerns they may have had about their work environment or job duties.
- Hired and onboarded team members to meet immediate and expected demand.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Office Manager
Brooker Pest Control
Gainesville, FL
02.2012 - 10.2021
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Office Manager
Frei Plumbing
Somerset, KY
03.2007 - 11.2011
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Some College (No Degree) - Business Administration
Somerset Community College
Somerset, KYSome College (No Degree) - Business Administration
Santa Fe College
Gainesville, FLSkills
- Proficient in [Software]
- Staff Supervision
- Budget Control
- Service Quality Management
- Performance Evaluations
- Employee Training and Development
- Workplace Safety
- Inventory Management
- Productivity monitoring
- Customer Service Management
- Schedule Management
- Policy and Procedure Enforcement
- Reporting and documentation
- Team Collaboration and Leadership
Accomplishments
- Selected to be part of the first Turner Leadership Program
References
References available upon request.
Timeline
Service Manager
Turner Pest Control
10.2021 - Current
Office Manager
Brooker Pest Control
02.2012 - 10.2021
Office Manager
Frei Plumbing
03.2007 - 11.2011
Some College (No Degree) - Business Administration
Somerset Community College
Some College (No Degree) - Business Administration
Santa Fe College
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