Angela Burgos
Virginia Beach,VA
Summary
Dynamic and highly organized Practice Administrator with over 10 years of experience in streamlining operations to align with the objectives of practice owners and support teams while fostering a compassionate and positive workplace culture. Demonstrates exceptional problem-solving, communication, and multitasking skills, complemented by a strong work ethic and effective leadership style. A hands-on approach has been instrumental in building and maintaining robust relationships with team members and clients. Proficient in meticulous bookkeeping and inventory management, ensuring operational efficiency and accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Receptionist
Summit Equine Hospital
02.2022 - 12.2025
- Managed daily office operations, Maintained office equipment and office supplies
- Answered phone calls promptly using excellent communication skills to provide information or schedule appointments
- Scheduled appointments efficiently using computerized systems, while managing multiple calendars
- Addressed client concerns or complaints promptly with empathy while finding appropriate solutions
- Built strong relationships with clients through effective communication resulting in increased client retention
- Provided accurate and detailed information to clients regarding services, pricing, and policies
- Communicated effectively with clients regarding their billing statements and payment options
- Tracked outstanding balances and followed up with customers for prompt payment collection
- Managed social media accounts by scheduling posts, monitoring comments/messages, and responding to inquiries in a timely manner
Practice Administrator
General Booth Veterinary Hospital
08.2014 - 01.2022
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Supported and Cultivated close working relationships with the 25 practice's team members, which boosted efficiency and improved overall process flow.
- Resolved conflicts promptly among team members to keep workflows on task and to promote a positive team culture.
- Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget.
- Reconciled QuickBooks monthly and quarterly.
- Maintained internal controls and safeguards for revenues, costs, budgets and expenditures.
- Analyzed operational processes and implemented continuous improvement initiatives to promote profitability and efficiency.
- Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
- Handled weekly accounts receivables and payables.
- Created and implemented best practices to standardize internal processes and procedures.
- Participated in weekly and monthly meetings with department heads to discuss policy and procedures.
- Responded proactively to client concerns and questions to maintain positive client relationships.
- Developed and implemented strategic social media marketing plans.
- Utilized Facebook, Instagram, Twitter and Pinterest to promote product, services and content.
- Complied with OSHA and AAHA regulations.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Supervised Inventory received, checked-in and stocked for quality control.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
Practice Manager
Robinson Animal Hospital
01.2012 - 06.2014
- Worked with clients to processes all financial transactions.
- Daily and Monthly book keeping including Quick Books reconcile.
- Created and implemented policies and procedures for effective practice management.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Called clients to confirm scheduled appointments and obtain additional details.
- Promptly answered client question and concerns to maintain positive client relations.
- Worked closely with the Practice owner to hire, train, build and a excellent support team.
- Managed inventory and stock to stay within the practice budget.
Education
High school diploma or GED -
Business Management - Business College Certificate
Hardbarger Junior College
Skills
- Experienced in QuickBooks software
- Efficient practice operations
- Inventory control
- Budget management
- Social media engagement
- Accounts receivable management
- HR management expertise
- Effective multitasking
- Administrative skills
- Oral and writing communication
- Reception operations
Certification
Fear Free Certified
Timeline
Head Receptionist
Summit Equine Hospital
02.2022 - 12.2025
Practice Administrator
General Booth Veterinary Hospital
08.2014 - 01.2022
Practice Manager
Robinson Animal Hospital
01.2012 - 06.2014
Business Management - Business College Certificate
Hardbarger Junior College