Tilly Ingall
Dripping Springs
Summary
Dynamic professional with extensive experience at multiple levels within Austin Equine Hospital.
Experienced with front desk management, team leadership, and administrative tasks. Utilizes strong interpersonal skills and organizational abilities to enhance workplace efficiency and client satisfaction. Knowledge of training staff and implementing effective office procedures.
Overview
7
7
years of professional experience
Work History
Receptionist Supervisor
Austin Equine Hospital
03.2025 - Current
- Greet incomers, answer telephones, emails, and texts; prioritizing requests and fielding inquiries to ensure efficient patient flow and excellent customer service.
- Maintain staff schedules and other data entry as necessary to track client and doctor interactions, AP/AR, and patient care.
- Streamline office processes for increased efficiency by implementing new organizational systems and procedures.
- Trained the onboarding lead technician and oversaw the smooth transfer of responsibilities, minimizing disruptions in the workplace.
- Trained new reception staff on protocols, enhancing team performance and service quality.
Lead Technician
Austin Equine Hospital
06.2024 - 03.2025
- Facilitate the maintenance and repair of clinic vehicles and equipment. Keep up with routine cleanings and services and monitor status of repairs.
- Developed standard operating procedures for equipment handling and maintenance to enhance workflow efficiency.
- Managed inventory and maintained COGS under 20%, optimizing stock levels and reducing waste.
- Planned, scheduled, and delegated daily work to junior technician on slower days
- Maintain DEA compliance via the completion and organization of drug logs.
Technician
Austin Equine Hospital
05.2023 - 06.2024
- Assisted doctor with patient care — including but not limited to: set up and removal of equipment and supplies for each appointment, humane restraint of animals, sterile prep for procedures, and maintenance of classified drug records.
- Fostered a culture of continuous improvement, encouraging productivity and efficiency of clinic processes.
Ranch Foreman
Paradise Guest Ranch
09.2020 - 04.2023
- Supervised daily ranch operations, ensuring optimal performance and safety protocols.
- Hired, trained, and directed a crew of 16 wranglers on animal husbandry practices, customer care and safety, and equipment usage,
- Coordinated events and activities for up to 75 guests a week, enhancing their overall experience at the ranch.
- Oversaw the care of 200 horses, managing pasture rotation, hay delivery, lease horse and lease steer agreements.
- Acted as office manager October through May—took and managed existing reservations and maintained client and public engagement through social media.
- Implemented herd tracking system to monitor herd health and enhance care practices
Corral Boss
Paradise Guest Ranch
05.2019 - 09.2020
- Managed the healthcare of the herd by providing routine care administering treatments at the direction of the consulting veterinarian.
- Advocated for the welfare of the herd and ensured adequate rest and supplemental care for horses in less than optimal condition
Wrangler
Paradise Guest Ranch
06.2018 - 04.2019
- Guided guests on horseback rides through scenic trails, ensuring safety and enjoyment.
- Worked with team to establish full coverage of horse care routines and barn maintenance throughout the season
Education
Bachelor of Arts - Zoology
University of Vermont
Burlington, VT05-2018
Skills
- Customer service focus
- Varying experiences in a leadership role
- Problem-solving and adaptability
- Teamwork and collaboration
- Data entry and manipulation
- Brand dedication and loyalty
Timeline
Receptionist Supervisor
Austin Equine Hospital
03.2025 - Current
Lead Technician
Austin Equine Hospital
06.2024 - 03.2025
Technician
Austin Equine Hospital
05.2023 - 06.2024
Ranch Foreman
Paradise Guest Ranch
09.2020 - 04.2023
Corral Boss
Paradise Guest Ranch
05.2019 - 09.2020
Wrangler
Paradise Guest Ranch
06.2018 - 04.2019
Bachelor of Arts - Zoology
University of Vermont
References
Jessica Collins
Practicing Manager
Austin Equine Hospital
(737)247-1234
jcollins@petvetcarecenters.com
Dr. Matthew Evans
Co-Owner
Austin Equine Hospital
(512)738-6752
evans@austinequine.com
Dan Towsley
Manager
Paradise Guest Ranch
(307)620-5280
towsleyy@gmail.com