Overview
Summary
Work History
Education
Skills
Timeline
GeneralManager
Angela Burnett

Angela Burnett

Overview

2
2
years of professional experience

Summary

I've been a cashier & waitress on/off. I pretty know what needs to be done ,but if I need a brush up on it its no big deal ,always wanting to learn something new everyday Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Work History

Waitress

Waffle House
Alabaster, AL
01.2009 - 02.2009
  • Greet & met people as they come into the restaurant .Take there orders call them in
  • Check on them bring there orders out to them,clean dishes out of there way when they are done
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.

Housekeeping

Holiday Inn Express
Troy, MO
09.2007 - 11.2007
  • Clean rooms make sure that room is ready for next guest
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Cashier

McDonald's
Troy, MO
08.2007 - 09.2007
  • Take customers orders get there food ready in a bag for drive threw or on tray
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.

Waitress

Denny's
Houston, TX
01.2007 - 01.2007
  • Met & greet customers seat them take there orders call in there orders check on them bring there orders out clean dishes up as they are done with them q
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Waitress ,cashier & Host

Waffle House
Austin, TX
06.2006 - 09.2006
  • Met & greet customers seat them ,take there orders & clean up
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waitress

Golden Corral
Conroe, TX
09.2005 - 09.2005
  • Met & greet customers seat them , take there orders & bring there food to them clean up
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Waitress

Trinity Cafe
Trinity, TX
09.2004 - 10.2004
  • Made food greeted customers took there orders ,handed there orders to the customers clean area up q
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Cashier

Dollar General
Trinity, TX
09.2004 - 10.2004
  • Stocked items on shelf's ,checked customers out kept Area clean
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over [Number] patients per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

McDonald's
Austin, TX
11.2003 - 04.2004
  • Greet customers take there orders, bag there orders for drive threw or place on tray q
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

K-mart
Lufkin, TX
01.2002 - 02.2002
  • Check customers out keep area clean
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.

Waitress

Golden Corral
Austin, TX
06.2001 - 07.2001
  • Met & greet customers seat them ,check on them clean dishes as you goq
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Security & Desk Clerk

Ameritex Guard Service
Austin, TX
01.2001 - 02.2001
  • Security watch sites, do hourly checks write down info on log sheet
  • Desk clerk file files & answer phone called old employees q
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Participated in staff meetings, special events and professional development activities.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Inspected [Type] and [Type] areas within building to uncover suspicious behavior.

Waitress, Cashier

Ryan's Family Steak House
Austin, TX
06.2000 - 07.2000
  • Met & greet customers seat them take there orders ,check on customers, clean as you go q
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used cash registers and credit card machines to cash out customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collected and authorized payments of guests.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Stayed up-to-date on menu changes to help customers make food choices.

Cashier

McDonald's
Austin, TX
08.1998 - 10.1998
  • Greet customers take orders get food ready for them
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Operated cash register to record transactions accurately and efficiently.

Education

Finished 9th Grade & 1st Semester of 10th Grade -

Lanier High School
Austin, TX

N/a -

Lanier High School
Austin, TX

Skills

  • Warm and Friendly
  • Service-Oriented
  • Bathroom Servicing
  • Cool Under Pressure
  • Relationship Building
  • Able to Lift 30 Pounds
  • High Energy and Stamina
  • Menu Recommendations
  • Conflict and Complaint Resolution
  • Workflow Coordination

Timeline

Waitress

Waffle House
01.2009 - 02.2009

Housekeeping

Holiday Inn Express
09.2007 - 11.2007

Cashier

McDonald's
08.2007 - 09.2007

Waitress

Denny's
01.2007 - 01.2007

Waitress ,cashier & Host

Waffle House
06.2006 - 09.2006

Waitress

Golden Corral
09.2005 - 09.2005

Waitress

Trinity Cafe
09.2004 - 10.2004

Cashier

Dollar General
09.2004 - 10.2004

Cashier

McDonald's
11.2003 - 04.2004

Cashier

K-mart
01.2002 - 02.2002

Waitress

Golden Corral
06.2001 - 07.2001

Security & Desk Clerk

Ameritex Guard Service
01.2001 - 02.2001

Waitress, Cashier

Ryan's Family Steak House
06.2000 - 07.2000

Cashier

McDonald's
08.1998 - 10.1998

Finished 9th Grade & 1st Semester of 10th Grade -

Lanier High School

N/a -

Lanier High School

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Angela Burnett