Angela Cano
Fernley
Summary
Dedicated professional with strong problem-solving and communication skills. Experienced in enhancing customer satisfaction through effective service and teamwork.
Overview
20
20
years of professional experience
Work History
Spark Driver
Walmart
Fernley, NV
01.2025 - Current
- Delivered exceptional customer service during order pickups and deliveries.
- Managed route planning to optimize delivery efficiency and reduce wait times.
- Operated mobile application for real-time updates on order status and customer communication.
- Ensured compliance with safety protocols while handling merchandise and driving company vehicles.
- Resolved customer inquiries and issues promptly to enhance overall satisfaction scores.
- Maintained accurate records of deliveries, inventory, and vehicle maintenance logs.
Teacher's Assistant
Community Services Agency
Reno, NV
09.2020 - 11.2025
- Supported classroom activities by preparing instructional materials and resources.
- Assisted lead teachers with lesson planning and student assessments.
- Fostered positive relationships with students to enhance learning experiences.
- Implemented individualized support strategies for students with diverse needs.
- Mentored new teacher assistants on effective classroom management techniques.
- Handled class records for attendance, assignment grades and course participation scores.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Customer Service Representative
JCPenney
Los Angeles, CA
09.2012 - 05.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems.
- Managed high-volume transactions with accuracy and attention to detail.
- Collaborated with team members to enhance customer satisfaction initiatives.
Supervisor
Warehouse Shoe Sale
Los Angeles, CA
07.2006 - 03.2012
- Supervised daily operations to ensure efficient workflow and optimal productivity.
- Trained and mentored team members on warehouse procedures and safety protocols.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Coordinated staff schedules to align with peak business hours and operational needs.
- Supervised daily sales operations, ensuring team met performance targets and service standards.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Developed and implemented effective sales strategies to enhance customer satisfaction and retention.
Education
Child Development -
East Los Angeles College
Monterey Park, CA06-2019
High School Diploma -
James A. Garfield
Los Angeles, CA06-2006
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Professionalism
- Goal setting
- Organizational skills
Languages
Spanish
Professional Working
Timeline
Spark Driver
Walmart
01.2025 - Current
Teacher's Assistant
Community Services Agency
09.2020 - 11.2025
Customer Service Representative
JCPenney
09.2012 - 05.2013
Supervisor
Warehouse Shoe Sale
07.2006 - 03.2012
Child Development -
East Los Angeles College
High School Diploma -
James A. Garfield